Risk Manager

Duke University; Durham, Northern (NC, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Duke Health is seeking a Risk Management professional to initiate, coordinate, and manage investigations related to professional and general liability exposures. You will negotiate resolutions within authority, perform risk assessments, and provide education and on-call support to clinical staff.

Responsibilities include analyzing trends, preparing reports, and representing the Department of Clinical Risk Management on committees.

Qualifications

• Bachelor's degree in business administration, public policy, hospital administration or related field.
• Four years of experience in patient care, public policy, health care administration, business administration, legal support or insurance/claims investigation and settlement.
• Graduate education beyond bachelor's degree may substitute for required experience.

Responsibilities

• Investigate and analyze professional and general liability exposures and recommend risk mitigation actions.
• Investigate, evaluate and document pre-litigation occurrences and claims and negotiate resolutions.
• Review and investigate occurrence reports; provide QA referrals and trend analysis.
• Provide in-service education on risk management topics to staff and on-call assistance for urgent issues.
• Prepare progress reports and present findings to leadership.

Skills

Interviewing Skills

Investigation Skills

Medical Terminology

Data Analysis

Trend Analysis

Education

Bachelor's degree in business administration or related field

Graduate education may substitute for experience

Job description

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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

General Description of the Job Class

Initiate, coordinate, and manage all investigational and evaluation activities associated with professional and general liability occurrences and claim pre-litigation files. Negotiate resolution with the authority from the Director. Provide basic and complex preventive risk management assessment of processes, procedures, and programs, including inservice education, consultation, liaison activities, and on-call emergency assistance to providers.

Duties and Responsibilities of this Level

• Investigate and analyze potential and actual professional liability and general liability exposures in the Health System; evaluate the extent and elements of exposure and recommend appropriate actions for risk mitigation.
• Investigate, evaluate and document pre-litigation occurrences and claims. Recommend resolution, and complete negotiation of resolution within authority granted by Director. Complete notifications and financial recommendations needed for compliance with tracking and insurer requirements, including insurance carrier notifications, reserve recommendations, and any federal, state, or entity reporting requirements (including SMDA, DataBank, etc.) as necessary.
• Review, code and investigate occurrence reports; recommend corrective actions based on individual reports or trends. Provide quality assurance and peer review referrals as appropriate.
• Provide in-service education on risk management topics, both standard basic education and complex focused topics as needed and/or requested.
• Provide on-call assistance for emergent/urgent risk management issues to all DUHS staff as needed. On-call duties are assigned on a rotation basis when possible.
• Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Represent the Department of Clinical Risk Management on various DUHS and entity committees as required. Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education

• Work requires a Bachelor's degree in business administration, public policy, hospital administration or a related field to acquire appropriate analytical, communicative and organizational skills. A Bachelor's degree in a clinical field (e.g. nursing, physician's associate) may be substituted if supplemented by additional courses or training in business or a related field (at least one year).

Experience

• Work requires a minimum of four years experience in one or more of the following fields: patient care, public policy, health care administration, business administration, legal support or insurance/claims investigation and settlement.
• Graduate education beyond the bachelor's degree in hospital administration, business administration, public policy or a related field may be substituted for the required experience on a 1:1 basis.

Degrees, Licensure, and/or Certification

• An Associate in Risk Management or Certified Professional in Healthcare Risk Management is desirable.

Knowledge, Skills, and Abilities

• Interviewing Skills Investigation Skills
• Medical Terminology
• Analyze Data
• Analyze Trends

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.