Risk Manager

ADP, Inc.; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Clear Blue is seeking an ERM Manager to drive the day-to-day execution, governance, and documentation of the enterprise risk management program in Charlotte, NC. The role ensures repeatable operating routines, maintains risk registers, coordinates KRIs, and supports governance bodies while avoiding final decision authority.

The position requires leadership in ERM processes, data quality, documentation discipline, and cross-functional collaboration across underwriting, finance, actuarial,

Qualifications

• Bachelor’s degree in business, risk management, or related field.
• 5–8+ years of ERM/GRC experience.
• Strong Excel, PowerPoint, Word, Outlook, Teams, and SharePoint skills.

Responsibilities

• Maintain ERM processes, standards, templates, instructions, and artifacts.
• Coordinate updates with Risk Owners, Control Owners, Process Owners, and data providers.
• Prepare ERM dashboards, risk summaries, and management reporting materials for governance and leadership.
• Support Board reporting, ORSA, AM Best/rating agency materials, regulatory inquiries, and audits.

Skills

Excel

PowerPoint

Word

Outlook

Teams

SharePoint

Communication

Documentation

Attention to detail

Discretion

Education

Bachelor’s degree in business, risk management, finance, insurance, accounting, economics, data analytics, information systems, or related discipline

Tools

Optro/AuditBoard

Power BI/Tableau

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional NC - CHARLOTTE

2 days ago Requisition ID: 1107

The ERM Manager is responsible for the day-to-day execution, operational discipline, and technology-enabled administration of Clear Blue’s Enterprise Risk Management framework.

This role owns ERM operating cadence, Risk Register hygiene, KRI coordination, governance mechanics, Optro/AuditBoard (or similar system) support, documentation discipline, and cross-functional follow-through. The role creates the structure, continuity, traceability, and operating leverage that allows ERM leadership to focus on enterprise risk judgment, risk appetite interpretation, escalation, ORSA conclusions, capital implications, and executive / Board messaging.

The ERM Manager supports, structures, documents, coordinates, and elevates information for ERM leadership. The role does not own enterprise risk decisions, risk appetite interpretation, ORSA conclusions, or final Board/executive/rating agency messaging.

Key Responsibilities

ERM Framework Execution

• Maintain ERM processes, standards, templates, instructions, and artifacts.
• Support completeness, currency, and consistency of ERM documentation.
• Coordinate updates with Risk Owners, Control Owners, Process Owners, and data providers.
• Track stale information, unclear ownership, aging items, inconsistencies, and process drift.
• Escalate issues that may affect governance readiness, reporting quality, or enterprise risk visibility.
• Translate ERM standards into repeatable operating routines across the organization.

Risk Register, Controls, and KRI Management

• Maintain Risk Register hygiene, including ownership, metadata, risk descriptions, control linkages, related risks, KRI records, version control, and audit trail.
• Support annual and periodic risk reassessments, including Risk Owner input for Impact, Likelihood, Strength of Controls, Inherent Risk, and Residual Risk.
• Coordinate KRI intake, tracking, documentation, and trend visibility.
• Support leading and trailing KRIs, including measurement format, KRI owner, reporting cadence, and Green/Yellow/Red thresholds.
• Track KRI submissions, missing values, breaches, repeat breaches, and data-quality issues.
• Prepare KRI summaries, exception reporting, and trend snapshots for ERM leadership.

Governance and Reporting Support

• Coordinate Risk Subcommittee and Risk Committee preparation, including agendas, materials, meeting notes, decision logs, and follow-up tracking.
• Prepare first drafts of ERM dashboards, reports, risk summaries, committee materials, and management updates.
• Track action items, owners, due dates, dependencies, evidence of completion, aging items, and escalation points.
• Support Board reporting, ORSA, AM Best/rating agency materials, regulatory inquiries, Internal Audit, and executive management requests.
• Maintain documentation sufficient to support governance continuity, audit readiness, regulatory review, rating agency support, and institutional memory.

Documentation, Traceability, and Process Improvement

• Maintain centralized logs for Risk Owner responses, data sources, assumptions, methodology changes, governance follow-ups, open questions, recurring issues, and closure evidence.
• Document data sources, calculation logic, assumptions, limitations, refresh cadence, and ownership for ERM metrics and reporting.
• Perform quality checks on recurring ERM outputs.
• Coordinate across underwriting, claims, reinsurance, finance, actuarial, compliance, legal, HR, IT, operations, data governance, and analytics.
• Recommend improvements to ERM processes, templates, workflows, reporting, data collection, stakeholder communication, and system use.

Education & Experience

Required

• Bachelor’s degree in business, risk management, finance, insurance, accounting, economics, data analytics, information systems, or related discipline, or equivalent relevant experience.
• 5–8+ years of experience in ERM, GRC, internal audit, compliance, controls, insurance operations, reinsurance, underwriting, finance, governance, or related field.
• Experience supporting risk registers, KRIs, controls, risk assessments, governance materials, action logs, dashboards, management reporting, or issue tracking.
• Strong proficiency in Excel, PowerPoint, Word, Outlook, Teams, and SharePoint.
• Strong written and verbal communication skills.
• Strong documentation discipline, attention to detail, follow-through, and version control.
• Ability to handle confidential or sensitive enterprise risk information with discretion.
• Ability to distinguish routine process issues from data-quality issues, risk signals, and matters requiring escalation.

Preferred

• Experience in insurance, reinsurance, fronting carrier, MGA, TPA, or program business.
• Direct experience with Optro (AuditBoard), or similar GRC / ERM platforms.
• Experience with workflow automation, dashboards, Power BI/Tableau (or similar).
• Relevant certifications such as CRM, RIMS-CRMP, ARM, CPCU, CRMA, CIA, CISA, CPA, or related credentials.