Risk Management Lead (Fully Remote)

Endpoint Clinical, inc.; United States; Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Endpoint Clinical, inc. seeks a seasoned Risk Management professional to strengthen governance across the study lifecycle, reviewing specifications and leading risk assessments.

You will bring 5+ years in customer support, operations, or risk management, plus hands-on IRT/RTSM in clinical trials and a Bachelor’s degree in business or related field.

Qualifikationen

• 5+ years in Customer Support, Operations, or Risk Management.
• Mandatory hands-on IRT/RTSM experience in clinical trials.

Aufgaben

• Review study specifications and conduct risk assessments across the study lifecycle.
• Develop and maintain risk management frameworks and monitor Key Risk Indicators.
• Lead root cause analysis for escalations and implement preventive actions.

Kenntnisse

Enterprise Risk Management

Incident Management

Root Cause Analysis

Customer Support Operations

SLA Management

Stakeholder Management

Process Improvement

Ausbildung

Bachelor's degree in Business, Operations, or related field

Jobbeschreibung

• Review study specifications and conduct risk assessments across the study lifecycle.
• Develop and maintain risk management frameworks and monitor Key Risk Indicators.
• Lead root cause analysis for escalations and implement preventive actions.

Requirements:

• 5+ years in Customer Support, Operations, or Risk Management.
• Mandatory hands-on IRT/RTSM experience in clinical trials.
• Bachelor's degree in Business, Operations, or related field.

Skills:

• Enterprise Risk Management, Incident Management, Root Cause Analysis.
• Customer Support Operations and SLA Management.
• Stakeholder Management and Process Improvement.

Endpoint Clinical provides clinical trial technology solutions, including Interactive Response Technology and Randomization and Trial Supply Management systems. The company focuses on operational risk management and customer support, with a culture of continuous improvement, though employee size is not disclosed.