Risk Management Lead

Cortland; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Cortland is seeking a Risk Management Manager to strengthen risk processes, reporting, and controls, overseeing claims, insurance workflows, and vendor compliance. The role collaborates with Operations, Legal, Accounting, and Procurement to standardize processes and improve data quality.

The position focuses on incident reporting, claim resolution, and monthly invoicing within a high-performance multifamily organization. Strong analytical and communication skills are essential for success.

Qualifications

• Bachelor’s degree in risk management, insurance, business administration, finance, or related field or equivalent professional experience.
• 5+ years of relevant experience in risk management, insurance, claims, or related field with responsibility for managing operational processes and competing priorities.
• Experience managing claims and working with insurance carriers, adjusters, vendors, and internal business partners is preferred.
• Demonstrated experience evaluating workflows and implementing process improvements that increase efficiency, consistency, and accountability.
• Strong analytical and problem-solving skills, with experience using data and reporting to identify trends, risks, and opportunities for improvement.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and ongoing operational responsibilities simultaneously.
• Strong written and verbal communication skills, with the ability to collaborate effectively across departments and organizational levels.
• Experience with process documentation, reporting, data management, and operational controls.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Outlook.
• Multifamily or real estate industry experience preferred.
• Project management, workflow automation, or formal process-improvement experience strongly preferred.

Responsibilities

• Manage key Risk Management activities, including claims administration, incident reporting, insurance processes, vendor compliance, and departmental reporting.
• Process monthly invoices related to Risk Management programs and services.
• Support acquisitions and dispositions by coordinating insurance and other Risk Management requirements.
• Partner with Operations, Legal, Accounting, Procurement, and other teams to address risk-related matters and ensure consistent processes.
• Provide guidance to associates and business partners on Risk Management requirements, processes, and documentation.
• Manage third-party claims, including vendor damage and resident insurance-related matters, from initial reporting through resolution and recovery.
• Coordinate with insurance carriers, adjusters, vendors, residents, and internal stakeholders to facilitate timely claim resolution.
• Coordinate liability releases and maintain complete supporting documentation.
• Review incident information, scopes of work, claim documentation, and supporting records for accuracy and completeness.
• Maintain organized claims records and proactively monitor open matters to drive resolution and recovery.
• Evaluate Risk Management processes to identify opportunities to simplify workflows, reduce manual work, and improve consistency.
• Develop standardized processes, templates, tools, and documentation that make Risk Management activities easier to manage and scale.
• Identify opportunities to automate recurring tasks and improve how information moves between Risk Management and business partners.
• Partner with internal teams to improve systems and workflows supporting incident reporting, claims, insurance administration, and vendor compliance.
• Establish controls and checkpoints that improve data quality, documentation, and accountability.
• Identify bottlenecks and transition manual or individual-dependent activities into documented, repeatable processes.
• Lead or support projects that improve the efficiency and effectiveness of the Risk Management function.
• Prepare recurring claims, incident, liability program, and other Risk Management reports for internal and external stakeholders.
• Maintain and monitor claims and incident data to support accurate, reliable reporting.
• Analyze data to identify trends, recurring issues, potential loss drivers, and opportunities to reduce risk.
• Translate Risk Management data into clear, actionable insights for department leadership and business partners.
• Identify opportunities to improve the quality, accessibility, and usefulness of Risk Management reporting.

Skills

Analytical thinking

Process improvement

Cross-functional collaboration

Project management

Risk management

Education

Bachelor’s degree in risk management, insurance, business administration, finance, or related field

Tools

Microsoft Office Suite

Excel

PowerPoint

Word

Outlook

Job description

Cortland is seeking a Risk Management Manager to strengthen risk processes, reporting, and controls, overseeing claims, insurance workflows, and vendor compliance. The role collaborates with Operations, Legal, Accounting, and Procurement to standardize processes and improve data quality.

The position focuses on incident reporting, claim resolution, and monthly invoicing within a high-performance multifamily organization. Strong analytical and communication skills are essential for success.