Risk Management - Collections Strategy – Vice President

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in Wilmington, Delaware, is seeking a VP of Risk Management - Collections Strategy to identify emerging risk and improve customer outcomes through advanced analytics.

In the Collections Pre Charge-off team, you will own analytics and risk monitoring, develop MIS dashboards, and translate findings into actionable recommendations for senior leaders. This high-visibility role demands independent problem solving and strong cross-functional collaboration.

Qualifications

• Bachelor's degree or higher in a quantitative discipline.
• 7+ years of professional analytics experience supporting business strategy, risk, or performance management.
• Ability to structure ambiguous problems and execute end-to-end analyses with strong critical thinking.
• Proven experience applying statistical, quantitative, and data-mining techniques to identify trends.
• Strong ability to translate complex analysis into practical solutions and executive-ready conclusions.
• Experience producing risk/performance monitoring outputs (recurring reports, scorecards, KPI frameworks).
• Strong communication skills with the ability to present insights to senior stakeholders.
• Track record of working independently with minimal oversight.
• Strong collaboration skills with the ability to influence across teams.
• Agility in learning and applying new tools and technologies to improve delivery.

Responsibilities

• Develop comprehensive analytics to measure and challenge key collections outcomes.
• Identify emerging trends and performance shifts using statistical methods.
• Analyze collections data to deliver diagnostics and opportunities for strategy.
• Conduct root-cause analyses to isolate drivers of performance and quantify impact.
• Generate actionable recommendations for senior leadership.
• Prepare risk monitoring materials and performance narratives for management.
• Present findings and strategic implications to multiple levels of management.
• Lead the design, build, and delivery of MIS dashboards and reporting solutions.
• Partner across functions to align definitions, frameworks, and implementation plans.
• Monitor regulatory changes and external signals to improve risk management.

Skills

Problem solving

Statistical analysis

Data mining

Executive communication

Independent worker

Cross-functional collaboration

Analytical delivery

Tool adaptation

Risk monitoring

Education

Quantitative degree

Tools

MIS dashboards

Job description

Help shape how a leading Cards business identifies emerging risk and improves customer outcomes-before charge-off. You'll turn complex collections data into clear, actionable strategy that influences senior decisions and drives measurable performance improvement. Partnering across teams, you'll challenge assumptions, elevate monitoring, and strengthen risk discipline through best-in-class analytics. This is a high-visibility role for a curious, rigorous leader who thrives in fast-paced, data-driven environments.

As a/anRisk Management - Collections Strategy - Vice Presidentin theCollections Pre Charge-off Team (Cards), you will own analytics and risk monitoring that help ensure the business operates within established risk parameters while delivering long-term performance goals.
You'll independently develop insights, diagnose performance trends, and translate findings into practical recommendations for senior leaders and key stakeholders. You'll also lead the development and delivery of MIS and reporting solutions to ensure performance and risk signals are timely, accurate, and decision-ready.

This role offers the opportunity to influence strategy, improve operational performance through root-cause diagnostics, and continuously enhance risk management processes through new tools, methodologies, and external perspective.

Job Responsibilities:

• Developcomprehensive analytics to measure, evaluate, and challenge key collections initiatives and performance outcomes
• Identifyemerging trends and performance shifts using statistical, quantitative, and data-mining methodologies
• Analyzecollections data to deliver diagnostics, insights, and opportunities for strategy and process improvement
• Conductroot-cause analyses to isolate drivers of performance and quantify impact (e.g., processes, customer behavior, policy, macro factors)
• Generateclear, actionable recommendations that inform senior leadership decisions and prioritize high-value actions
• Preparedetailed risk monitoring materials and performance narratives tailored to senior management and stakeholder needs
• Presentfindings, insights, and strategic implications to multiple levels of management with clarity and confidence
• Leadthe design, build, and delivery of MIS dashboards and reporting solutions that enable timely risk and performance management
• Partneracross functions to align on definitions, monitoring frameworks, measurement approaches, and implementation plans
• Monitorinternal and external behavioral signals, industry trends, regulatory changes, and best practices to continuously improve risk management processes
• Drivecontinuous learning and adoption of new tools and technologies to enhance analytical rigor, speed, and scalability

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree or higherin a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations Research, or similar)
• Minimum 7 yearsof professional analytics experience supporting business strategy, risk, or performance management
• Demonstrated abilityto structure ambiguous problems and execute end-to-end analyses with strong critical thinking and attention to detail
• Proven experienceapplying statistical, quantitative, and/or data-mining techniques to identify trends and explain performance outcomes
• Strong abilityto translate complex analysis into practical solutions and concise, executive-ready conclusions
• Experienceproducing risk/performance monitoring outputs (e.g., recurring reports, scorecards, KPI frameworks, executive summaries)
• Strong communication skillswith the ability to present insights clearly to stakeholders at varying levels of seniority
• Track recordof working independently, exercising sound judgment, and delivering results with minimal oversight
• Strong collaboration skillswith ability to influence without authority and align teams around data-driven actions
• Demonstrated agilityin learning and applying new tools and technologies to improve analytical delivery
• Results orientationwith high ownership, accountability, and a commitment to quality and control discipline

Preferred Qualifications, Capabilities, and Skills:

• Experience in credit risk and/or collections analytics, especially within Cards, consumer lending, or pre charge-off strategy
• Expertise in MIS/reporting solution development, including scalable, automated, and trusted executive reporting
• Strong stakeholder managementskills, including comfort challenging constructively and driving alignment across teams
• Experience monitoring external factors(industry, regulatory, macro/consumer signals) and translating them into risk implications
• Ability to craft executive narrativesconnecting data, risk appetite, operational realities, and strategic trade-offs
• Continuous improvement experience, including identifying gaps and implementing sustainable enhancements
• Comfort in fast-paced environmentswith changing priorities while maintaining high standards of accuracy and control