Risk Liability Program Manager

City of Glendale, AZ; Glendale (AZ); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Benefits package

Job summary

The City of Glendale seeks a qualified Risk Liability Program Manager to join our Human Resources & Risk Management team. This role administers the City’s self-insured and insurance programs, providing expert guidance to managers and employees on liability matters.

The ideal candidate offers risk management experience, claims handling, investigations, and a track record of program development. Certification in risk management is a plus, with opportunities for career growth within our department.

Qualifications

• Bachelor's degree in human resource management, public or business administration, risk management or related field, and four years of progressively responsible experience in Risk Management.
• One year of relevant experience overseeing a specialized Risk Management program.
• Experience with claims handling, investigations and resolving property and liability claims.
• Risk certifications such as CRP, ARM, CPCU, INS, RMP are helpful.

Responsibilities

• Administers the City's self-insured property and liability program and the City’s insurance program.
• Provides professional advice, strategic direction, and consultation on liability matters to managers, supervisors, and employees.
• Identifies, develops, implements, and reviews risk management programs to limit financial impact from losses.
• Administers the property and liability claim program, including investigation, evaluation, and settlement of claims.
• Manages procurement of property and liability insurance, including renewals and policy evaluation.
• Oversees training needs and provides guidance to brokers, attorneys, and vendors in claims management and insurance programs.

Skills

Risk management

Consultation

Leadership

Education

Bachelor's degree in human resource management

Bachelor's degree in public administration

Bachelor's degree in business administration

Bachelor's degree in risk management

Tools

Origami RMIS

Job description

City of Glendale – Risk Liability Program Manager

The City of Glendale's Human Resources & Risk Management Department provides Recruitment, Compensation, Employee Relations, Employee Development, Benefits, and Risk Management for all departments within the City. Our mission is to improve the lives of the people we serve every day!

We are actively seeking a highly qualified Risk Liability Program Manager to join our team of dedicated Human Resources and Risk Management professionals. This position is critical in providing expert consultation and strategic direction to our managers, supervisors, and employees, contributing significantly to our organizational mission.

As the Risk Liability Program Manager, you will play a pivotal role in administering the City\'s self-insured property and liability program and the City\'s insurance program. Additionally, you will have the opportunity for independent decisionmaking and progressively increasing claim settlement authority, directly impacting the City\'s risk management strategies.

The ideal candidate for this role will possess professional experience in risk management, including providing expert guidance and consultation, overseeing the claims handling process, conducting claim investigations, and resolving property and liability claims.

• Risk certifications including CRP, ARM, CPCU, INS, RMP are helpful.
• Experience with the Origami RMIS, or other RMIS’s is preferred but not required.
• Demonstrated ambition, initiative, and a desire for career advancement

The City of Glendale offers a generous comprehensive benefits package with competitive rates that become effective on the 1st of the month following 30 days of employment.

Below are some City of Glendale benefits resources for your review:

• 2026 - 2027 Benefits Guide
• City of Glendale’s Benefits Page

This position participates in the Arizona State Retirement System (ASRS).

• Contribution is mandatory and deducted every pay period
• The current contribution rate is 11.98%

Voluntary 457 Plan: Pre-Tax and Roth contributions

The City of Glendale is the entertainment hub of the West Valley. Whether you\'re attending a world-class sporting event at State Farm Stadium or Camelback Ranch, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, Arrowhead Mall, or downtown Glendale, you will be right in the heart of it all as a City of Glendale employee.

The City of Glendale has been recognized as a top workplace, being the only city government to be named a finalist and ranking among the top five organizations in the extra-large category for the Phoenix Business Journal\'s Best Places to Work 2025.

1. Administers the City\'s self-insured property and liability program and the City\'s insurance program.

2. Provides professional advice, strategic direction, and consultation to managers, supervisors, and employees regarding liability matters, potential incidents, contract risk transfer language, claims, litigation, Certificates of Insurance, federal and state laws, policies, and guidelines.

3. Identifies, develops, implements, and reviews risk management programs to avert or limit serious impact on the City\'s financial structure from unplanned or uncontrolled losses.

4. Administers the property and liability claim program which includes the investigation and evaluation of claims, determining any risk transfer strategies, and appropriate settlement action; negotiates with the claimant or the claimant\'s attorney in settling claims within prescribed guidelines.

5. Manages the procurement of property and liability insurance by consulting with internal departments, completing renewal applications, evaluating coverage for each line of insurance, processing binders, and evaluating final insurance policies.

6. Identifies training and development needs through consultation with directors, managers, employees, and loss control initiatives.

7. Provides direction to brokers, attorneys, consultants, and vendors with regard to claims management, City insurance program, and RIMS.

8. Oversees and participates in performing market cost/benefit analysis; prepares and reviews requests for proposal (RFPs), bid specifications and agreements.

9. Develops, monitors, and implements program policies and procedures; ensures conformance of program operations to standards and regulations. Meets with directors, managers, insurance and liability concerns, which relate to Risk Management.

10. Conducts and supervises extensive field investigations and assists departments with such investigations; Participates in the inspection and review of City operations and facilities; assesses risks; recommends appropriate corrective action.

11. Provides leadership and/or participates in day or evening meetings (small and large groups; local or regional) for the purpose of learning about and/or presenting information; or facilitating discussion and/or resolving complex, technical and professional risk issues

12. Provides advice, knowledge and expertise in litigation cases to include depositions, testifying at hearings and settlement negotiations.

13. Performs other related duties as assigned.

Bachelor\'s degree in human resource management, public or business administration, risk management or related field and four years of progressively responsible professional experience in Risk Management and one year of experience overseeing a specialized Risk Management program.

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge Of

• Principles and practices of risk management and administration
• Research techniques, methods, and procedures
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets (Excel), and databases
• Advanced principles, methods, and techniques of assigned area of responsibility
• Principles and practices of program development and administration
• Pertinent federal, state, and local laws, codes, and regulations

Ability To

• Effectively administer a program
• Develop and administer goals, objectives, and procedures
• Establish and maintain effective working relationships
• Make mathematical calculations and draw logical conclusions
• Prepare clear and concise administrative reports
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals
• Research, analyze and evaluate new service delivery methods and techniques
• Communicate clearly and concisely, both orally and in writing
• Effectively manage multiple and changing priorities

Working Conditions:

Office setting. May include some exposure to field environments.