Risk & Claims Manager - Property Management/ Multifamily

Cirrus Asset Management; Irving (TX); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Job summary

Cirrus Asset Management seeking a Manager of Property Risk & Claims to identify, analyze, and mitigate operational risks across a diverse property portfolio. You will oversee the claims lifecycle, perform risk evaluations, and implement loss control measures to minimize financial exposure.

This leadership role partners with Regional Managers, Community Managers, and maintenance teams to improve incident response, risk visibility, and proactive loss prevention.

Qualifications

• Bachelor's degree preferred.
• 5–10 years of multifamily property management, risk management, claims management, operations, or related experience.
• Proven ability to identify trends, perform root-cause analyses, and implement risk mitigation strategies.
• Strong analytical, investigative, and problem-solving capabilities.
• Experience working cross-functionally with operational teams.

Responsibilities

• Investigate property-related incidents, claims, accidents, and operational risk events.
• Conduct root cause analyses and identify contributing factors.
• Coordinate incident response activities and ensure documentation is completed.
• Develop corrective action recommendations and communicate them to leadership.

Skills

Risk assessment & loss prevention

Incident investigation

Claims coordination & documentation

Operational risk management

Data analysis & reporting

Microsoft Office Suite

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Job Description

The Manager, Property Risk & Claims is responsible for identifying, investigating, analyzing, documenting, and mitigating operational risks across Cirrus Asset Management's multifamily and commercial property portfolio.

This position serves as the organization's primary internal risk management resource and is responsible for overseeing the claims lifecycle, conducting risk evaluations, implementing loss control measures, and minimizing financial exposure arising from property damage, liability, resident incidents, and other operational risks. The role partners closely with Regional Managers, Community Managers, Maintenance teams, clients, insurance partners, and executive leadership to improve incident response, strengthen claims visibility, reduce operational risk, and support proactive loss prevention efforts across the portfolio.

The Manager, Property Risk & Claims is responsible for developing scalable risk management processes that improve operational accountability, enhance incident reporting and documentation, reduce claims frequency and severity, strengthen risk awareness, and protect client assets. Through effective investigation, trend analysis, education, and corrective action planning, this role helps create a more proactive and sustainable approach to risk management across the organization.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Incident Investigation & Response

• Investigate property-related incidents, claims, accidents, and operational risk events.
• Conduct root cause analyses and identify contributing factors associated with incidents.
• Coordinate incident response activities and ensure appropriate documentation is completed.
• Develop and communicate corrective action recommendations to operational leadership.
• Escalate significant risk exposures and emerging trends as appropriate.

Risk Assessment & Loss Prevention

• Identify recurring operational risks and loss trends across the portfolio.
• Conduct risk assessments and recommend strategies to reduce future incidents and claims.
• Partner with Regional Managers, Community Managers, and Maintenance teams to implement risk mitigation initiatives.
• Support proactive loss prevention efforts related to property operations, safety concerns, resident incidents, and operational exposures.
• Monitor implementation and effectiveness of corrective actions.

Claims Coordination & Reporting

• Maintain accurate claims tracking, documentation, and reporting processes.
• Coordinate timely claim tendering and claims-related communications.
• Serve as a central resource for claims information and reporting.
• Assist with claims-related data requests supporting insurance renewals, underwriting reviews, and operational reporting.
• Ensure claims information is accurate, complete, and consistently maintained.

SUCCESS MEASURES

• Claims frequency reduction
• Reduction in repeat incidents and recurring risk events
• Incident response and investigation timeliness
• Claims reporting accuracy and visibility
• Claim tendering timeliness
• Corrective action completion rates

WHAT SUCCESS LOOKS LIKE

Claims are identified, documented, and addressed more effectively. Operational leaders demonstrate stronger ownership of risk management responsibilities. Incident reporting becomes more accurate and actionable. Recurring risks are identified and mitigated before they become larger issues.

LEADERSHIP EXPECTATIONS

• Demonstrates accountability, initiative, and ownership.
• Builds credibility and influence across all levels of the organization.
• Promotes proactive risk management and continuous improvement.
• Influences operational behavior without relying on formal authority.

Qualifications:

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's degree preferred.
• 5–10 years of multifamily property management, risk management, claims management, operations, or related experience.
• Demonstrated experience investigating incidents, claims, or operational issues.
• Proven ability to take a proactive, solutions-oriented approach to risk management by identifying trends, conducting root cause analysis, and implementing sustainable risk mitigation strategies.
• Strong analytical, investigative, and problem-solving capabilities.
• Experience working cross-functionally with operational teams.
• Strong written and verbal communication skills.
• Ability to influence and drive accountability without direct authority.

KNOWLEDGE, SKILLS & ABILITIES

• Risk Assessment & Loss Prevention
• Incident Investigation & Root Cause Analysis
• Claims Coordination & Documentation
• Operational Risk Management
• Data Analysis & Reporting
• Microsoft Office Suite
• Multifamily Property Management Operations preferred

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This position operates in a primarily office-based environment and requires regular in-office presence at the Irving, TX Corporate Office, as well as occasional travel to company communities and other business locations as needed. The role requires frequent communication, facilitation, presentations, and computer use. The employee must be able to remain in a stationary position for extended periods, operate standard office equipment, and communicate effectively in person, virtually, and in writing. Occasional lifting of up to 25 pounds may be required.

Additional Information

Location: 600 East John Carpenter FWY, Irving, TX 75062

Pay: $80,000 or more DOQ per year; performance-based bonus opportunities based on positive-outcome KPIs

Schedule: Monday - Friday 9:00 am - 6:00 pm

DISCLAIMER The statements contained herein are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of duties, responsibilities, qualifications, or working conditions. Cirrus Asset Management reserves the right to modify responsibilities and requirements based on business needs.

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories.

All your information will be kept confidential according to EEO guidelines