Risk Analyst I

Dexian; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Dexian is seeking a Fraud Analyst to manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies. The role focuses on risk mitigation and decisioning, analyzing customer information and transaction data to identify fraud patterns and trends, while de-escalating stressed merchants with a professional approach.

Hybrid work requires at least 3 days on-site; overtime including Saturdays and occasional

Qualifications

• Bachelor's degree in finance, accounting, criminal justice, or risk management preferred.
• 2+ years in a call center setting focused on financial risk, fraud prevention, or fintech.
• Proficiency with Salesforce, LexisNexis or similar fraud platforms and G-Suite.
• Strong customer service, empathy, and analytical skills.

Responsibilities

• Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts.
• Resolve fraud alerts and financial discrepancies with thorough documentation.
• Analyze customer information and transaction data to identify fraud patterns and risk trends.
• De-escalate frustrated merchants while maintaining professional, resolution-based communication.
• Collaborate with cross-functional teams to report fraud trends and improve risk tools.

Skills

Fraud prevention

Financial risk management

Call center experience

Customer service

Education

Bachelor's degree in Finance, Accounting, Criminal Justice, or Risk Management

Tools

G-Suite

Salesforce

LexisNexis

Fraud platforms

Job description

This role is hybrid, requiring a minimum of 3 days per week on-site. Flexibility to work overtime, including Saturdays and occasional holidays, is required.

Reminder parking is NOT reimbursed

Interview process - TBD

Education: A bachelor's degree in finance, Accounting, Criminal Justice, or Risk Management is highly preferred.

Certified Fraud Examiner (CFE) certification is a plus.

Investigative Resolution: Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies.

Risk Mitigation & Decisioning: Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends.

High-Stakes De-escalation: Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences.

Strategic Documentation: Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs).

Continuous Improvement: Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools.

• 2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech.
• Strong commitment to customer service and customer empathy.
• Demonstrated efficiency and a strong work ethic when handling inbound phone queues.
• Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics.
• Exceptional analytical and critical thinking abilities, with a keen eye for detail.
• Strong organizational skills, capable of managing multiple tasks simultaneously.
• High integrity and ethical standards in all work performance.
• Effective collaboration and teamwork skills.
• Eagerness to learn and adapt to new technologies and processes.
• Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time.
• Proficiency with G-Suite and other relevant software applications-Experience with Salesforce, LexisNexis, or specialized Fraud platforms.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.