Risk Analyst

Bloomerang; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

A nonprofit technology firm is seeking a Risk Analyst to develop processes and tools to manage financial risks associated with their payments platform. The ideal candidate will have exceptional research skills and a solid understanding of payment platform regulations. This is a permanent, fully remote position offering a salary ranging from $60,000 to $75,000, along with generous benefits including health insurance and competitive PTO.

Benefits

Generous health, vision, and dental insurance

Competitive PTO package

401k match

Essential equipment shipped to your door

Qualifications

• Strong communication skills and ability to assess risk.
• Confidence in independent and team-oriented work.
• Knowledge of payment platforms and operational procedures.

Responsibilities

• Conduct research to identify trends related to fraud.
• Recommend actions to Senior Leadership on risky accounts.
• Utilize analytical tools for quality decision making.

Skills

Exceptional research and investigative skills

Strong communication skills

Experience managing work streams

Understanding of NACHA and Card Association rules

Knowledge of relevant compliance laws

Tools

Data visualization and analytics tools

Job description

Overview

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our platform and support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact. Bloomerang is committed to creating thriving employees and a mission-driven culture built on Simplify, Care and Act.

The Role

The Risk Analyst will work to develop processes, systems and tools to manage the financial and compliance risk associated with Bloomerang’s rapidly growing payments platform. This is a curious individual who monitors transaction patterns and customer behavior to identify potential risk exposure to Bloomerang. They also translate insights into actionable strategies and tactics to reduce risk.

What You Will Do

• Conduct research to identify trends, outliers, patterns and insights relating to the performance and fraudulent or suspicious transaction activity of customers.
• Make “next step” recommendations to Senior Leadership on customer accounts that are presenting fraud or risk exposure to Bloomerang.
• Utilize research and analytical tools to make quality decisions regarding risk alerts ensuring the prioritization in accordance with risk severity.
• Leverage data to develop risk policies that align with departmental objectives and create value for Bloomerang and its customers.
• Work with the Product, Engineering, and CX teams to educate and implement best practices in process design, monitoring, and reporting of fraud.

What You Need to Succeed

• Exceptional research and investigative skills.
• Strong communication skills, and the ability to communicate empathetically to the customer, while not biasing your risk assessment.
• Confidence in working independently or with a team.
• Experience managing work streams and processes with minimal oversight.
• Awareness of one or more payment platforms and related operational procedures.
• A solid understanding of NACHA and Card Association rules and regulations, including experience managing risk around returns, reversals and chargebacks.
• Knowledge of relevant compliance laws and regulations.
• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.

Nice to Haves But Not Required

• Experience with data visualization and analytics tools such as Looker or Tableau.

Health + Wellness

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time Off

You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.

401k

You'll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is $60,000 - $75,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations may contact [e-mail] to request an accommodation in completing an application.

Equal Opportunity Bloomerang is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.