Rising Up Men's Shelter - Case Manager

CAMBA; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

CAMBA is seeking a Case Manager to serve clients within their shelters. This role involves preparing clients for permanent housing, engaging them in social services, and guiding them to necessary resources.

Successful candidates will have experience in social services, strong documentation skills, and a commitment to confidentiality. The position is crucial for supporting the transition of vulnerable populations into stable living situations.

Qualifications

• Experience in social services and client management.
• Ability to work with vulnerable populations.
• Strong communication and documentation skills.

Responsibilities

• Formulate client plans for permanent housing placement.
• Engage and interview clients requiring assistance.
• Maintain client confidentiality and documentation.

Job description

Program Overview

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug‑free facility. Homeless (often mentally‑ill and substance‑abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.

Position Overview

What The Case Manager Does

The person filling this position is expected, under general supervision, to: (1) immediately formulate a plan and prepare clients for permanent housing placement; (2) engage individuals requiring social service assistance; (3) interview and evaluate clients, formulate Independent Living Plans and goals; and (4) locate and refer to appropriate community resources for clients; Including the following:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Conduct initial Intake and assessment of clients' needs and periodic re‑assessments.
• Create and maintain client electronic and paper files.
• Prepare Initial psychosocial evaluation and update according to regulations.
• Obtain and maintain relevant documentation and release forms from clients (i.e., birth certificate, proof of income, medical documents, release of Personal Health Information, etc.).
• In collaboration with clients, conduct periodic revisions of independent living plans including short‑term and long‑term client goals.
• Assist clients in attaining their goals by identifying community resources and by referring clients lo appropriate services both within and outside CAMBA (i.e., On‑site medical services and psychiatric services, etc.,),
• Work with clients to break through barriers to their goal(s)
• Provide support, training and coordination with the other social services staff
• Assist clients in advocating for themselves in order to gain housing stability.
• Recommend and implement strategies to persuade clients to participate fully in the process in order to transition into permanent housing.
• Monitor clients' progress toward their goals via regularly scheduled face‑to‑face contacts/sessions.
• Document all client encounters via progress notes using OHS CARES Database and printout notes for client's paper file.
• Ensure CARES Database is updated to reflect client request for services (I.e., car fare, appointments, passes, referrals, etc.).
• Follow‑up with clients and with referral organizations regarding client contact and progress with referral organization.
• Provide all required Information for weekly/monthly/quarterly/annual reports.
• May act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• May schedule appointments for client with referral organization
• May escort clients to appointments (educational, medical, social service, etc.)
• May assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf
• May follow‑up with clients for a period of time after successful completion of their primary goals to assure client stability
• May prepare marketing materials for the program
• Tasks may be modified, expanded and/or assigned over a period of time