Riggs Construction Technologies Field Support Specialist

Riggs CAT; Bryant (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Riggs CAT in Bryant, AR seeks a Field Support Specialist to train customers on Cat factory and Trimble technology, lead startup deployments, and verify installation accuracy. The role emphasizes safety, efficiency, and best practices for client operations.

You will train operators, communicate technical information, and support clients on-site and remotely as needed. A strong customer-service focus is essential.

Qualifications

• GPS technology experience (Cat/Trimble) 5–10 years.
• Strong verbal and written communication skills.
• Valid driver's license and clean driving record.
• Ability to train customers and lead startups.
• Ability to read and interpret safety and operation manuals.

Responsibilities

• Lead startups and train operators on equipment controls and technology.
• Serve as SME for Cat/Trimble factory technology and applications.
• Verify functionality and accuracy of machine technology at delivery.
• Provide product, application, maintenance, and operation training.
• Advise clients on machine and site operations affecting business performance.
• Review quotes for accuracy and completeness.
• Support clients by phone and in person.

Skills

GPS technology experience

Customer service

Communication skills

Public speaking

Problem solving

Job description

Riggs CAT

Description

The Riggs Construction Technologies Field Support Specialist is responsible for successfully providing excellent customer service, training new customers, supporting existing customers with the use of Cat factory and Trimble aftermarket technologies.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO

• Cat Factory Technology (Grade, Detect, Command/Autonomy) & Trimble On & Off machine Subject Matter Expert
• Lead person on all startups, training operators on equipment controls and associated technology
• Specialist responsible for Construction Technologies (Cat/Trimble) and their applications to promote safety, efficiency, profitability and best practices for our clients.
• Responsible for verification of functionality and accuracy of machine technology at delivery
• Accurately communicate all information that assists Riggs Construction Technologies in resolving technology related issues.
• Provide clients (internal and external) with product, application, maintenance, and operation training of Cat/Trimble technology equipment
• Advise and consult with clients on machine and job site operations which directly impact the customer’s business performance
• Review quotes to ensure accuracy and completeness
• Support clients over the phone and in person.

Requirements

WHAT YOU'LL NEED

• Ability to gather and analyze information skillfully, and sometimes develop alternative solutions;
• Ability to work in group problem solving situations
• Ability to manage difficult or emotional customer situations and respond promptly to client needs.
• Ability to speak or communicate clearly and persuasively in positive or negative situations
• Demonstrate group presentation skills and willingness to participate in meetings.
• Ability to set and achieve ambitious goals, demonstrate persistence and overcome obstacles, and self-measure against standard of excellence.
• Tolerance for taking calculated risks to accomplish goals.
• 5-10 years of GPS Technology experience, on and off machine (Cat/Trimble)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Excellent verbal and written communication skills
• Valid driver license and clean driving record.

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must be able to lift 25 lbs of force occasionally and 10 lbs of force frequently.

The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This is a blended outside and inside role with expected overnight stays estimated at 1-5 nights/month, depending on customer needs.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Exempt

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal employment opportunity, including veterans and individuals with disabilities.