RiderOps Training Coordinator

Ursus; Foster City (CA); On-site; Full time

Job summary

Join a forward-thinking company as a RiderOps Training Coordinator, where you will play a crucial role in enhancing the training experience for RiderOps and Concierge teams. This dynamic position involves collaborating with managers and instructors to ensure that all personnel are equipped with the latest training and procedures. Your ability to problem-solve, communicate effectively, and manage time will be key to optimizing training efficiency. With opportunities for hands-on training and a collaborative environment, this role is perfect for those passionate about operational excellence and team development. Embrace the chance to make a significant impact in a vibrant and innovative setting!

Qualifications

• 3+ months experience on the RiderOps team required.
• 1-3 years in the AV space and knowledge of procedures needed.

Responsibilities

• Coordinate training with managers and instructors for RiderOps personnel.
• Assist in developing training materials and tracking progress.

Skills

Problem Solving

Communication Skills

Time Management

Teamwork

Education

Bachelor's Degree

Tools

Google Workspace

Job description

JOB TITLE: RiderOps Training Coordinator
LOCATION: Foster City, CA
PAY RANGE: $30.00 - $40.00/hr
DURATION: 6 months JOB DESCRIPTION

As a RiderOps Training Coordinator, your role will be to coordinate and facilitate training to support learning for RiderOps and Concierge personnel. The training coordinator role at is a hands-on approach, working with and alongside managers, project managers, and instructors to ensure all trainees and operators are up to date with the most current training and standard operating procedures.

Responsibilities include:

• Partner with RiderOps Managers, Project Managers, and Instructors to optimize training program efficiency and throughput.
• Assisting Training Project Managers and Training Associates with the coordination and facilitation of training plans, including schedules, classroom sessions, hands-on training sessions (real or simulated), progress tracking, and tasks in alignment with high-level team scaling goals.
• Acting as a point of contact for instructors on location, aligning them on procedures, conducting instructor training, and auditing instructor performance with trainees.
• Identifying risks, determining mitigations and contingencies, and reporting the status of training program throughput.
• Assisting Training Project Managers in the development of training materials (classroom decks, assessments, etc.)
• Fulfilling 8 hour minimum requirement per quarter acting as an Operator on service missions, and a 4 hour minimum requirement per quarter acting as a Concierge to keep knowledge and performance of SOPs current.

Requirements

• At least 3 months as a fully trained individual on the RiderOps team
• 1-3 years of experience in the AV space
• Knowledge of RiderOps procedures and responsibilities

• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
• Excellent time management and prioritization skills
• Flexible schedule to accommodate training events
• Willing to travel to different locations for training support up to 25% of their time

Preferred Skills

• Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
• Previous experience in a supervisory role
• Experience teaching, instructing, and/or training
• Bachelors degree/management experience preferred

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