Rider Support Hurricane Full Time Mechanic

Red Rock Bicycle Co; Hurricane (UT); On-site; USD 30,000 - 45,000; Full time

Job summary

Red Rock Bicycle Co in Hurricane, Utah, is seeking a Rider Support specialist responsible for diagnosing and repairing bicycles while ensuring excellent customer communication. The ideal candidate will demonstrate technical expertise, meticulous attention to detail, and a commitment to high-quality workmanship. Problem-solving skills and a passion for continuous learning are essential. Join us to provide timely and effective service to our customers in a dynamic environment.

Qualifications

• Strong passion for bike mechanics, repair techniques, and troubleshooting.
• Keen eye for identifying small problems in bike maintenance.
• Dedication to high-quality workmanship in repairs.

Responsibilities

• Diagnose and repair various bicycle issues efficiently.
• Communicate effectively with customers to understand their needs.
• Oversee all repairs and maintenance services.

Skills

Technical Expertise

Attention to Detail

Quality Craftsmanship

Problem Solving

Continuous Learning

Job description

Rider Support is a key role responsible for demonstrating advanced technical skills in diagnosing and repairing various bicycle issues, while effectively communicating with customers to ensure their needs are met. They will have the ability to work efficiently to provide quick turnaround on all repairs and maintenance services.

Five Primary Obsessions:

• Technical Expertise: A strong passion for developing and maintaining deep technical knowledge of bikes, including various makes, models, and components. Obsess over understanding the intricacies of bike mechanics, repair techniques, and troubleshooting to diagnose the issues accurately and efficiently.
• Attention to Detail: An obsession with meticulous attention to detail, focusing on every aspect of bike maintenance and repair. Have a keen eye for identifying even the smallest problems, ensuring that each bike they work on is in optimal condition and safe for use.
• Quality Craftsmanship: A dedication to delivering high-quality workmanship in every repair and service. Take pride in the ability to execute repairs with precision, ensuring that each bike is repaired to its best performance and reliability.
• Problem Solving: An obsession with problem-solving and finding innovative solutions to complex mechanical issues. Enjoy the challenge of diagnosing and resolving problems, using technical knowledge and experience to overcome obstacles and provide effective solutions.
• Continuous Learning: A commitment to ongoing learning and staying updated with the latest advancements in bike technology, repair techniques, and tools. Actively seek out new knowledge, attend workshops or training programs, and engage in self-study to expand skillsets and stay at the forefront of the industry.