Ride Operator Jobs (Evergreen)

SeaWorld Entertainment; Orlando (FL); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic Ambassadors to join their team. In this dynamic role, you will provide exceptional guest service and ensure safety while delivering thrilling experiences. You will interact with guests, assist with ride operations, and maintain a safe environment, all while working in a fun and fast-paced atmosphere. This position offers an opportunity to make lasting memories for guests and be part of a dedicated team committed to excellence. If you thrive in a lively environment and are passionate about customer service, this role is perfect for you!

Benefits

FREE park admission

Discounts on park admission tickets

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Qualifications

• Must be at least 16 years old and able to communicate effectively.
• Pass ride certification tests with 100% accuracy and complete safety training.

Responsibilities

• Provide exceptional guest service while ensuring safety on rides.
• Assist with loading and unloading guests and monitor ride safety.

Skills

Effective communication

Customer service

Interpersonal skills

Attention to detail

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Public Address systems

Two-way radios

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

You’ll provide exceptional guest service while delivering the thrills and excitement we’re known around the world for. You will ensure excellent guest service by responding to and exceeding their requirements, expectations and needs. In all you do, you will consistently practice safe work habits, including the use of personal protection equipment (PPE).

What you get to do:

1. Screen riders for ride admission requirements, verbally provide instruction, and provide direction to those who may not be able to ride
2. Assist in loading and unloading guests from ride
3. Physically check ride restraints prior to starting the ride, verifying all riders are safety secured
4. Visually check rides and riders for safety prior to starting the ride
5. Follow all park policies and procedures, including those related to safety and emergency situations
6. Complete required daily safety paperwork
7. Monitor the ride, always keeping eyes on the ride, and being ready to respond
8. Avoid distractions and do not carry cell phones, headphones, or other entertainment devices while operating rides
9. Always remain attentive and alert
10. Quickly respond to coworkers, leadership, and guest concerns or questions
11. Verbally communicate and enforce safety rules
12. Work well with other ambassadors to avoid problems and resolve conflicts
13. Able to speak clearly to include the use of Public Address systems and two-way radios
14. Comfortable speaking to large crowds with or without Public Address systems
15. Visually observe guest actions during ride operation to prevent safety hazards
16. Promote and support a “team” work environment by cooperating and helping co-workers
17. Maintain a professional appearance and ensure guests feel safe
18. Initiate conversations with guests to include safety instructions, recover poor experiences, and deliver excellent guest service
19. React calmly and quickly in stressful/emergency situations
20. Physically assist Guests throughout the ride/attraction as required
21. Must tolerate a fast-paced, dynamic, and hectic environment and remain productive
22. Support excellent guest service by moving efficiently to keep lines moving quickly while also maintaining the highest standard of safety
23. Flexible to handle frequent changes in priorities
24. Report unsafe situations and ask any questions immediately
25. Provide exceptional, professional guest service in a team environment.
26. Communicate professionally and effectively with Ambassadors, Vendors and our Guests.
27. Perform other duties as assigned.

What it takes to succeed:

1. Ability to communicate effectively.
2. At least 16 years of age
3. Strong English language communication skills
4. Exceptional interpersonal abilities
5. A commitment to great customer service
6. Able to comprehend instructions and retain information
7. Must pass ride certification tests with 100% accuracy
8. Successfully pass company provided and paid American Red Cross certification trainings to include First Aid, CPR, and AED
9. Attend in-service meetings and early/late trainings
10. Maintain cleanliness and appearance of the ride and its surrounding area to include sweeping, emptying trash, using chemicals, hosing ride vehicles, and other tasks as assigned
11. Must be able to work indoors and outdoors, in varying weather, to include rain and extreme heat
12. Must be able to wear a life vest and work on a dock (for Paddle Boats)
13. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
14. Must be able to work in enclosed areas (for Sky Tower)
15. Ability to lift, carry, push, and pull up to 50 pounds
16. Perform the following physical activities: extensive walking, kneeling, squatting, bend floor-to-waist/waist-to-overhead, reach overhead, stand for long periods, stoop to low levels, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
17. You must be comfortable with heights up to 200 feet (350 feet for Sky Tower)
18. Able to wear a full body safety harness and climb up to 200 feet to perform ride escorts and complete training
19. Able to climb evacuation steps and maintain good balance
20. Able to ride all rides and attractions which require a physical ride through guest experience inspection to include water rides
21. Work a flexible schedule and hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
22. Must be flexible to work all locations within Park Operations as placement will depend on business needs and career development opportunities

What else is important:

1. Must be able to lift, push, pull and/or carry up to 50 lbs.
2. Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights up to 150 ft, if needed
3. Perform the following physical activities: kneeling, squatting, bend floor-to-waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
4. Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
   Perform cleaning duties, including use of cleaning chemicals
5. Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
6. Must be flexible in work locations as placement will depend on business needs and career development opportunities.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.