Ride Operator: Create Safe, Memorable Guest Thrills

Universal Studios; California; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary admission to NBCUniversa

Friend & family tickets

Discounts on food & merchandise

Employee events

Wellness programs

Growth opportunities

Job summary

NBCUniversal is seeking a Ride Operator to support its theme park operations in the United States. The role focuses on safe operation of attractions, efficient guest flow, and delivering memorable experiences for guests of all ages.

You will uphold safety standards, assist with loading/unloading, and provide friendly, informative service while working as part of a high-energy team to ensure smooth park operations.

Qualifications

• Must be able to meet safety requirements and follow procedures.
• Strong guest service orientation and ability to stay calm under pressure.
• Effective teamwork and clear communication with guests and colleagues.

Responsibilities

• Efficiently loading and unloading guests on to the attraction.
• Ensuring guests comply with safety restrictions and SOPs.
• Cleaning and maintaining the attraction facility both guest facing and back of house.
• Distribute, collect, sort, and clean 3D glasses.
• Load gate pass holders and accommodate guests with special needs.
• Greet guests entering and departing the ride, providing friendly service.
• Promote exceptional guest service to internal and external guests.
• Engage guests with themed interactions to enhance experience.
• Follow safety practices and maintain park policies.
• Monitor a safe environment for guests and team members.
• Identify and de-escalate conflicts professionally.
• Provide a welcoming experience for guests of all ages.
• Maintain trust and integrity in service delivery.
• Perform other duties as assigned.

Skills

Guest service

Safety awareness

Teamwork

Communication

Job description

NBCUniversal is seeking a Ride Operator to support its theme park operations in the United States. The role focuses on safe operation of attractions, efficient guest flow, and delivering memorable experiences for guests of all ages.

You will uphold safety standards, assist with loading/unloading, and provide friendly, informative service while working as part of a high-energy team to ensure smooth park operations.