Ride Operations & Guest Safety Specialist

Herschend Family Entertainment Corporation; Pigeon Forge (TN); On-site; USD 16,000 - 23,000; Full time

Job summary

The Dollywood Company is seeking an Attractions Team Member B for Wildwood Grove at Dollywood Theme Park. This role supports safety, friendliness, cleanliness, and efficient line speed in assigned areas.

Responsibilities include operating ride controls, enforcing safety rules, assisting guests, inspecting safety equipment, and maintaining daily ride cleanliness and paperwork. Candidates must meet age requirements and pass background/drug screening.

Qualifications

• Must successfully complete a pre-employment background check and drug screen.
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Basic computer skills are required.

Responsibilities

• Operate ride controls/control panels in all weather conditions.
• Communicate and enforce safety rules.
• Steady guests while entering/exiting ride vehicles during evacuations.
• Inspect harness and other safety equipment prior to use.
• React calmly and quickly in stressful situations.
• Physically assist guests throughout the ride/attraction as required.
• Observe guest actions during ride operations to prevent safety hazards.
• Ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction.
• Complete required safety paperwork daily.
• Initiate friendly interactions with guests.
• Clean ride/attraction daily as needed.
• Work varying hours and at different areas when needed.
• Complete ride/attraction safety ride-around/walk throughs if/when required.
• Learn and enforce all centralized measuring guidelines.
• Follow all safety standards to include reporting any violation of standards.

Skills

Safety awareness

Guest service

Communication

Teamwork

Problem solving

Tools

Basic computer skills

Job description

The Dollywood Company is seeking an Attractions Team Member B for Wildwood Grove at Dollywood Theme Park. This role supports safety, friendliness, cleanliness, and efficient line speed in assigned areas.

Responsibilities include operating ride controls, enforcing safety rules, assisting guests, inspecting safety equipment, and maintaining daily ride cleanliness and paperwork. Candidates must meet age requirements and pass background/drug screening.