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Summary of Position
Maintain excellent customer service to ensure guest satisfaction and encourage repeat visits. Server assistants are expected to be detailed, efficient, and assist in minimizing waste and spillage daily.
Duties & Responsibilities
- Provide guests with water, coffee/tea, and bread service throughout their meal.
- Remove used dishes and glassware from tables, scrape and stack dishes.
- Maintain cleanliness and safety of all common areas and service stations; clean spills and broken dishes; recycle or dispose of bottles and trash.
- Re-set tables after guests depart; assist servers as needed; respond promptly to guest requests and communicate with servers immediately.
- Perform assigned side work at the start and end of each shift.
- Monitor guests' dining experience, ensuring satisfaction with food and service; respond courteously to requests.
- Assist fellow staff members as situations arise.
- Thank guests for their visit and invite them to return.
Job Qualifications
Education
High school diploma or equivalent preferred.
Experience
Previous experience in full-service restaurants is preferred but not required.
Requirements
- Ability to communicate and understand English fluently, both spoken and written.
- Able to stand for long periods and lift up to 40 pounds.
- Punctuality, reliable attendance, and transportation.
- Honesty, integrity, good hygiene, efficiency, organization, and professionalism.
- Ability to work in a team and with the public in a courteous manner.
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Restaurants