Ribbon C15 Switch Engineer - Remote

America Fujikura Ltd.; Dallas (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in telecommunications is seeking a skilled C15 Switch Engineer for remote work. The role involves extensive troubleshooting, managing ticket escalations, and providing support for Ribbon C15 switch systems. Candidates should have over 10 years of experience with C15 translations and a strong background in VOIP.

Qualifications

• 10+ years' experience with Ribbon C15 switch translations.
• Familiar with C20 switch translations.
• Experience with Verizon, Frontier, or GTE preferred.

Responsibilities

• Resolve ticket escalations and provide technical support for C15 Switch faults.
• Write, evaluate, and correct switch translations for the Ribbon C15.
• Perform maintenance on C20 Switch and support DMS 10 and G5 Gateway.

Skills

C15 Soft Switch expertise

VOIP knowledge

DMS10 translations

Customer dial plan development

Fault isolation

Education

High school Diploma or GED

Job description

ITC Service Group is looking to bring a Switch Engineer on for long term maintenance and support of our client's Ribbon C15 Switches, in various environments. This work is "specialized," meaning we are only entertaining candidates that can show direct work experience supporting C15 switches. Specific details are below. If this posting falls in line with your professional work history, and you are interested in working remotely, please apply.

Working as a C15 Switch Engineer, you will be an integral part of our client's Managed Services Team. You will resolve ticket escalations, and provide troubleshooting and technical support covering C15 Switch faults. you will need a solid C15 Translations skill set, and you may conduct virtual training for Engineers. Past experience with Verizon, Frontier, or GTE would be helpful.

• You must be a SME for C15 Soft Switch (VOIP) and (DMS10) translations
• Expert at/with developing and managing a customer dial plan
• Must also be thoroughly familiar with C20 switch translations

Essential Functions

• Perform duties as a Ribbon C15 Switch Engineer
• Write, evaluate, and correct switch translations
• Manage repairs of the Ribbon C15 Dial Central Office (DCO) switching systems utilizing technical resources and circuit records

Other Functions

• Perform cutover from legacy switch to C15
• Resolve ticket escalations including calls, emails, and alerts through various network monitoring and ticketing tools
• Support maintenance activities on Ribbon C20 Switch; may also be asked to support DMS 10 and G5 Gateway
• Perform fault isolation as needed to resolve reported switch problems

This is a remote work environment position. You will need to have the ability to work in shifts and Maintenance Windows in a 24x7 environment

Required Education/Experience and Competencies

• High school Diploma or GED required
• 10+ years' experience with Ribbon C15 switch translations
• Other Ribbon and general telecom switch, including VOIP knowledge and experience