Rhone – Key Holder (Full Time)

Derby St. Shops; Hingham (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking a passionate Retail Key Holder who embodies the principles of grit, responsibility, and authenticity. In this dynamic role, you'll lead the store team, ensuring that every customer enjoys a positive shopping experience while mentoring your colleagues to deliver exceptional service. Your enthusiasm for fitness and healthy living will resonate with customers as you provide personalized product recommendations. Join a company that values community and personal growth, while enjoying a generous clothing discount and a supportive work environment. If you thrive in a fast-paced, team-oriented atmosphere, this opportunity is perfect for you.

Benefits

Company Health Benefits

Generous clothing discount

Quarterly clothing allowance

Paid Time Off

Bonus Incentive Program

7 Company Holidays annually

401(k) plan with Company matching

Qualifications

• Strong interpersonal communication and customer service skills are essential.
• Ability to learn procedural knowledge through on-the-job training.

Responsibilities

• Act as the leader on the floor, driving store vision and customer service.
• Mentor team members and deliver in-the-moment feedback.

Skills

Interpersonal Communication

Customer Service

Organizational Skills

Time Management

Multitasking

Technology Utilization

Education

High School Diploma or equivalent

Tools

Point of Sale Systems

Job description

Founded in 2014, Rhone is a performance lifestyle brand dedicated to championing mental fitness. Engineered for optimal style, comfort, and performance, our clothing is designed to enhance every aspect of the active individual’s life. Led by brothers Nate & Ben Checketts, Rhone is fueled by a clear vision: positively impacting lives through a commitment to physical and mental fitness, inspiring community, and crafting performance-driven products. Rhone’s purpose is straightforward yet impactful: to inspire those who challenge themselves in their relentless pursuit of progress. In addition to a robust E-commerce business and a strong wholesale presence, Rhone currently has 15 retail stores across the U.S., all of which are used for building community through various initiatives such as the brand’s signature Mind & Muscle events.

About the role:

The Retail Key Holder will work on the frontlines ensuring that every customer has a positive and comfortable experience. They will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Evolving, Authentic, and Team Centered). The Key Holder will oversee other team members and open and close the store as needed. They should have a passion for fitness and living a healthy lifestyle.

What you’ll do:

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset
  Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

What you’ll bring:

• Strong interpersonal communication and customer service skills
• Strong organizational, time management and multitasking skills
• A positive attitude and an upbeat personality
• The ability to utilize technology effectively and engage with customers and your team to meet goals
• The willingness to learn, be open to feedback and takes action as required
• Ability to learn procedural knowledge acquired through on-the-job training
• Ability to handle customer interactions and potential issues/concerns courteously and professionally
• Ability and desire to work in a tight-knit team environment

Job Requirements:

• Willing to work a flexible schedule including evenings, weekends, and holidays
• Available to work a minimum of 30+ hours/4 days a week
• Must adhere to scheduled shifts with punctuality
• Ability to lift 25 pounds
• Background in operations is a plus
• Comfortable climbing ladders, moving around regularly, and standing for extended periods
• Must be legally authorized to work in the United States
• Must be 18 years of age or older

What you’ll get:

• Company Health Benefits
• Generous clothing discount and quarterly clothing allowance
• Paid Time Off
• Bonus Incentive Program
• 7 Company Holidays annually
• 401(k) plan with Company matching (limited)