RFQ 2025-0291 - Support for Modern Workplace

McBride; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading technology firm is seeking a remote Modern Workplace Engineer to operate and maintain the Microsoft Power Platform, manage incidents, and ensure compliance. The ideal candidate will have over 5 years of experience in Microsoft 365 environments, along with substantial experience in Power Apps and Power BI. Strong analytical and communication skills are essential, as you will work collaboratively with end-users and IT teams. This role offers the opportunity to implement governance and make a significant impact on the organization's modern workplace initiatives.

Qualifications

• At least 5 years of recent hands-on experience in supporting Microsoft 365 environments.
• Minimum 3 years hands-on experience with Power Apps development and governance.
• Strong analytical skills to assess Modern Workplace processes.

Responsibilities

• Operate and maintain Microsoft Power Platform services.
• Act as Tier 2/3 support for end-user incidents.
• Implement and manage governance controls for compliance.

Skills

Microsoft Power Platform (Power Apps, Power Automate, Power BI)

Incident Management

Governance and Compliance

Troubleshooting

Analytical Skills

Communication skills

Tools

Microsoft 365

Power BI

Microsoft Fabric

Job description

This is a remote position.

Under the Direction And Guidance Of The Modern Apps Team Technical Lead Or The Cloud Operations Center Manager, You Will Perform The Following Activities

Requirements

The Support for Modern Workplace requires an experienced Modern Workplace Engineer with the following qualifications:

• Platform Administration & Operations:
  • Operate and maintain Microsoft Power Platform (Power Apps, Power Automate, PowerBi) including licensing and DLP policies;
  • Manage Power BI, data gateway configuration, capacity planning, and dataset refresh scheduling;
  • Manage Power Platform environments, including provisioning, configuration, and lifecycle management;
  • Monitor platform health, capacity usage, performance, and service availability; and
  • Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices.
• Support & Incident Management:
  • Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft Power Platform (Power Apps, Power Automate, PowerBi) services;
  • Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required; and
  • Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows.
• Security and Compliance:
  • Implement and manage governance controls to ensure compliance with organizational standards;
  • Ensure compliance with internal security, data protection, and regulatory requirements;
  • Enforce governance policies, including DLP policies, security roles, tenant settings, and environment controls; and
  • Conduct regular audits and reviews of access controls and permissions.
• User Enablement & Service Management:
  • Support business users and citizen developers with operational guidance and best practices;
  • Handle service requests such as environment access, workspace creation, and app/report publishing;
  • Maintain operational documentation, runbooks, and knowledge base articles; and
  • Collaborate with service managers and stakeholders to meet SLAs and KPIs.
• Technical Expertise:
  • At least 5 years of recent, hands‑on experience in supporting Microsoft 365 environments;
  • A minimum of 3 years hands‑on experience with Power Apps development, Power Automate workflows, and environment governance;
  • Minimum 3 years of recent hands‑on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration;
  • Minimum 1 year of recent hands‑on experience with Microsoft Fabric architecture, workloads, and integration with Power BI; and
  • Minimum 3 years of recent hands‑on experience with Microsoft 365 security, compliance centre, and identity & access management (Entra ID).
• Analytical and Problem‑Solving Skills:
  • Strong analytical skills to assess and improve Modern Workplace processes and workflows; and
  • Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions.
• Security and Compliance Knowledge:
  • Understanding of security best practices and compliance requirements related to Microsoft 365 services; and
  • Experience conducting audits and ensuring adherence to regulatory standards.
• Communication and Collaboration:
  • Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end‑users; and
  • Ability to document processes clearly and provide training on Microsoft 365 Services.
• Organizational Skills:
  • Strong organizational skills to manage multiple tasks and priorities effectively; and
  • Attention to detail in managing user accounts, groups, and access controls.
• Team Collaboration:
  • Ability to work effectively as part of a team and share knowledge and resources; and
  • Willingness to collaborate with colleagues to solve complex issues.
• Others:

Our people and culture

McBride is an Equal Opportunity Employer. McBride Consulting does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.