RFID Store Operations Engineer, JWO Merchant Operations

Amazon Web Services (AWS); Seattle (WA); On-site; USD 120,000 - 162,000; Full time

Job summary

Amazon Development Center U.S., Inc. seeks an innovative engineer to lead end-to-end RFID solutions for Just Walk Out customers, coordinating with product, engineering, and operations teams.

You will translate customer needs into scalable RFID deployments, prioritizing rapid, data-driven results and ongoing process improvements across store configurations and launches.

Qualifications

• Bachelor's degree or above in STEM (Science, Technology, Engineering, and Mathematics).
• 5+ years of Microsoft Office products and applications experience.
• Experience working in a fast-paced and highly cross-functional organization.
• 5+ years optimizing designs, processes, and/or products in retail and/or engineering.
• Experience working directly with customers and delivering products/solutions with quantitative impact.
• Experience and technical background in defining standardized processes and scalable software tools.

Responsibilities

• Understand the business/operational needs and challenges of JWO’s RFID customers, across our current verticals.
• Stay current on the features and benefits of JWO’s latest RFID products and tools, as well as their constraints and limitations.
• Provide RFID customers the right (in-store and back-of-house) RFID solution the first time, proven with quantitative before/after data.
• Adhere to, enforce, and improve our store configuration and launch process, in partnership with sales and implementation teams.
• Identify any gaps in JWO’s RFID product offering and elevate them to our product team for short-term mitigations and long-term solutions.
• Present customer learnings, process improvements, program updates, and strategic roadmaps to senior leadership on a regular basis using strong written and verbal communication skills.
• 25% expected travel based on business needs

Skills

Customer engagement

Cross-functional collaboration

Process optimization

Software tooling

Data-driven decisions

Education

Bachelor's degree in STEM

Tools

Microsoft Office

Job description

Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon’s Just Walk Out (JWO) recently launched its RFID-based checkout technology. JWO’s RFID technologies really change the way our retail customers operate both in-store and back-of-house. Customers need help adapting their infrastructure, tools, and operations to maximize the value they can extract from JWO’s RFID technologies. JWO's RFID Team seeks an innovative, solutions-oriented, and process-minded engineer to lead a program that works directly with retail customers, and between product, engineering, and operations teams, to define optimal end-to-end RFID solutions that meet our customer's unique in-store and back-of-house needs.

Key job responsibilities

• Understand the business/operational needs and challenges of JWO’s RFID customers, across our current verticals
• Stay current on the features and benefits of JWO’s latest RFID products and tools, as well as their constraints and limitations
• Provide RFID customers the right (in-store and back-of-house) RFID solution the first time, proven with quantitative before/after data
• Adhere to, enforce, and improve our store configuration and launch process, in partnership with sales and implementation teams
• Identify any gaps in JWO’s RFID product offering and elevate them to our product team for short-term mitigations and long-term solutions
• Present customer learnings, process improvements, program updates, and strategic roadmaps to senior leadership on a regular basis using strong written and verbal communication skills.
• 25% expected travel based on business needs

A day in the life

To be successful in this role you will need to be able to quickly learn the business and operational demands of our customers across different business verticals, and reliably define the right complement of RFID-based solutions that deliver demonstrable customer value. As your ability to deliver “the right solution the first time” grows, you will need to be able to define and drive the implementation of scalable processes and tools that ensure new customers continue to get the right solutions as our business and product offerings grow. You will work with senior leaders across the JWO organization, and work directly between sales and implementation teams to define, adhere to, and enforce store launch processes that quickly gather customer requirements and transform them into implementable RFID solutions that can be deployed quickly. You will be challenged; you will learn; you will work on high-impact & high-visibility projects; you will grow.

About The Team

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Inclusive Team Culture

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Basic Qualifications

• Bachelor's degree or above in STEM (Science, Technology, Engineering, and Mathematics)
• 5+ years of Microsoft Office products and applications experience
• Experience working in a fast-paced and highly cross-functional organization
• 5+ years optimizing designs, processes, and/or products in retail and/or engineering
• Experience working directly with customers and delivering products/solutions with quantitative impact
• Experience and technical background in defining standardized processes and scalable software tools

Preferred Qualifications

• Experience in Lean Management, Six Sigma and other operations engineer tools
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
• Experience in retail, operations and/or business management
• Experience building or using optimization software (system design, multi-step processes)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 119,600.00 - 161,700.00 USD annually

Company

Amazon Development Center U.S., Inc.

Job ID: A10466307