RFC Supervisor

Grocery Outlet; Middletown Township (PA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Equity

401(k) Profit Sharing

Medical, Dental, Vision

Job summary

Grocery Outlet is seeking a supervisor for the Regional Fulfillment Center in Middletown Township, PA. You will lead a team of hourly employees, hire, engage and develop a highly effective workforce to achieve daily goals. This role reports to the Director - RFC Operations.

You will supervise day-to-day warehouse operations, coordinate workload, coach teams, ensure safety and sanitation, and drive performance against KPIs while maintaining budgetary discipline and timely onboarding of new hires.

Qualifications

• AA Degree or equivalent: or 1-2 years related experience.
• PC Proficiency on MS Outlook, Word, and Excel.
• Ability to conduct business professionally via telephone and e-mail with Stores Operations and Managers.

Responsibilities

• Supervise day-to-day shift operations of one or more warehouse areas including choosing, loading, shipping, receiving, safety and sanitation.
• Coordinate flow of workload within the warehouse and a department.
• Lead a subset team to meet performance goals and customer commitments.
• Instruct and oversee associates in quality, safety and sanitation practices.
• Coach, mentor and guide associates with PDPs and progressive coaching.
• Lead hourly personnel through coaching and performance management methods.

Skills

Leadership

Team management

Coaching

Safety & sanitation

Communication

Education

AA Degree or equivalent

Tools

MS Outlook

Word

Excel

Job description

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.

About Grocery Outlet

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
• Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About The Team

Our Supply Chain and Logistics team mission is to provide top notch service to our stores and purchasing teams- contributing to the goal to make Grocery Outlet the first choice for bargain minded customers while touching lives for the better. Our team oversees the successful movement of products from our vendors to our stores and is self-motivated, passionate, and dedicated.

About The Role

This role will lead a team of hourly employees in the Regional Fulfillment Center to ensure the operational activities are met or exceeded. Their main focus will be to hire, engage and develop a highly effective hourly workforce that will consistently achieve the desired results. This role reports to the Director - RFC Operations.

Responsibilities Include

• Effectively and safely supervise the day-to-day shift operations of one or more warehouse areas of responsibility (AOR). Warehouse functions may include: selecting, loading, shipping, receiving, safety, sanitation, replenishment and product storage processes in a Grocery, Perishables or Freezer Warehouse environment.
• Coordinates the flow of workload within the warehouse and a specific department.
• Leads a subset team of a department to ensure that performance goals and/or customer commitments are met or exceeded.
• Instruct and provide oversight to Warehouse Associates in the proper execution of all established quality, safety and sanitation practices of warehouse operations.
• Holds self and team accountable on general sanitation and food safety practices.
• Collaborate with Shift Manager in the development of employee performance development plans (PDPs); Coach, mentor and guide Associates in the execution of PDPs; Utilize progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention and improve employee relations.
• Leads a team of hourly personnel through effective coaching and other performance management methods to ensure performance is being met.
• Helps prepare and attend daily Shift Start-Up Meetings to share daily goals and results with the team.
• Monitor and Post performance reports.
• Use discretion and judgment to conduct a variety of Safety, Quality, Shrink and Operational audits and encourage a sense of responsibility and ownership in the results of these audits in Associates.
• Conduct accident investigations according to company guidelines and use judgment and discretion to make findings and document them.
• Manage to set KPI's: Safety, Retention, Productivity, Budget and Quality (Shrink).
• Ensure shift time and attendance tools are kept up to date.
• Ensure the employee schedule is up to date.
• Accountable to a budgeted labor $ allowance for assigned department(s).
• Ensure that decisions made throughout the shift, day, and week support attainment of said budgetary goals.
• Responsible for successful onboarding, training and retention of New Hires.

About The Pay

• Base Salary Range: $65,000 - $75,000
• Annual Bonus Program.
• Equity.
• 401(k) Profit Sharing.
• Medical, Dental, Vision & More! Final compensation will be determined based upon experience and skills and may vary based on location.

About You

• AA Degree or equivalent: or 1-2 years related experience.
• PC Proficiency on the following programs: MS Outlook, Word, & Excel.
• Ability to conduct business on the telephone & E-mail professionally and accurately for extended period of time. Interface with Store Operations and Managers continuously.
• Ability to write routine reports and correspondence.
• Familiarity with modern warehousing practices and methods.
• Good organizational and time management skills.

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