Rewards & VIP Concierge

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid time off

Free meals

Free parking

Employee discounts

Job summary

Hard Rock Hotel & Casino Atlantic City seeks a Rewards Associate to enroll guests in the Hard Rock Rewards program and engage with patrons across the casino floor. You will promote the brand with enthusiasm and ensure accurate signups.

Responsibilities include maintaining the rewards database, protecting customer data, assisting VIP guests, and supporting promotions, while upholding responsible gaming standards in a fast-paced environment.

Responsibilities

• Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor.
• Generate new business by signing up qualified guests for Hard Rock Rewards.
• Greet and interact with guests in the casino in a courteous and professional manner.
• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful, and friendly manner.
• Maintain the integrity of the database by following precise standards of data entry.
• Ensure the protection of customers’ rewards and credit lines.
• Assist with Sweepstakes, promotions, and gifts.
• Greet and interact with VIP members and register them into the computer system.

Skills

Customer service

Guest interaction

Data entry

Rewards programs

Tools

Rewards system software

Job description

Hard Rock Hotel & Casino Atlantic City seeks a Rewards Associate to enroll guests in the Hard Rock Rewards program and engage with patrons across the casino floor. You will promote the brand with enthusiasm and ensure accurate signups.

Responsibilities include maintaining the rewards database, protecting customer data, assisting VIP guests, and supporting promotions, while upholding responsible gaming standards in a fast-paced environment.