Rewards Specialist

GAF; Parsippany-Troy Hills (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

GAF seeks a Rewards Specialist to join our Loyalty team, empowering contractors and driving long-term growth. You will self-direct the engine behind the rewards program, providing operational support and ensuring data integrity to simplify day-to-day activities for partners.

You will act as a key intelligence partner, troubleshooting issues and delivering insights to refine loyalty strategy. Collaboration with Sales and Marketing is essential to foster deep, lasting brand loyalty and program

Qualifications

• Bachelor’s degree in Marketing, Business, Communications or related field required.
• 2-5 years experience in marketing or customer-focused roles.
• Strong analytical and critical thinking skills with marketing knowledge.
• Experience with Tableau, Salesforce and Workfront.
• Customer-first mindset with a track record of turning challenges into positive experiences.
• Resourceful problem solver with adaptable approach to roadblocks.
• Trusted partner representing the company to vendors and contractors.
• Analytical rigor and data-driven decision making for loyalty programs.
• Technical agility with collaboration tools (Basecamp) to coordinate with partners.

Responsibilities

• Provide proactive operational support and resolve inquiries to ensure a seamless program experience.
• Audit program activity to ensure integrity and fairness of rewards ecosystem.
• Manage SKU/UOM mappings to maintain catalog precision and data reliability.
• Monitor and resolve on-hold claims and invoices; coordinate with third-party vendors.
• Manage user access and troubleshoot the loyalty platform independently.
• Identify friction points and drive improvements to ensure a smooth contractor experience.

Skills

Bachelor’s degree

Marketing

Customer focus

Tableau

Salesforce

Workfront

Basecamp

Data integrity

Analytical thinking

Education

Bachelor’s degree in Marketing/Business/Communications

Tools

Tableau

Salesforce

Workfront

Basecamp

Job description

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Job Description

Team Summary

Join us in our mission to deliver strategic solutions that help contractors do business better. We are looking for a dedicated Rewards Specialist to join our GAF Loyalty team—a group committed to empowering our contractors by simplifying their day-to-day operations with intuitive digital tools, robust loyalty incentives, and actionable analytics. In this role, you won't just help manage a program; you will be a vital partner in driving long-term business growth for our customers and fostering deep, lasting brand loyalty. Your work is the foundation of this partnership, ensuring that the GAF Rewards program remains a reliable, high-value asset that our Sales and Marketing teams use to attract and retain the best contractors in the industry

Job Summary

The Rewards Specialist serves as a strategic partner within the GAF Loyalty team, dedicated to empowering our contractors and driving long-term business growth. In this role, you will self-directedly serve as the engine behind the GAF Rewards program, exercising independent judgment to provide the critical operational support that simplifies day-to-day operations for our partners. Beyond the daily mechanics, you will be accountable for acting as a key intelligence partner; your ability to maintain data integrity and independently troubleshoot hurdles provides the strategic decision-making insights leadership needs to refine our loyalty strategy and drive program innovation. By combining strategic ownership of data integrity management—including fraud auditing and SKU mapping—with proactive system troubleshooting, you will ensure our rewards ecosystem remains a trusted, intuitive, and valuable asset, fostering deep, lasting brand loyalty with every interaction.

Essential Duties

• As a self-directed partner to our field teams and contractors, exercise independent judgment to provide proactive operational support and resolve inquiries with speed and precision to ensure a seamless and positive program experience.
• Champion program integrity and fairness with strategic ownership, independently auditing program activity to ensure our rewards ecosystem remains a trusted and valuable asset for our partners.
• Maintain the precision of our rewards catalog by being accountable for expertly managing SKU and Unit of Measure (UOM) mappings, ensuring the data reliability that guarantees a seamless, accurate, and frictionless experience for every contractor.
• Monitor and resolve on-hold claims and invoices, applying strategic decision-making while partnering with our third-party vendors to perform thorough reviews and ensure timely processing for our contractors.
• Be empowered to exercise independent discretion over user access management and system troubleshooting for the loyalty platform to ensure consistent, secure, and intuitive operation.
• Deliver exceptional service through independent judgment and a continuous improvement mindset—constantly monitoring system performance to identify friction points and resolving bottlenecks to ensure a smooth, intuitive experience for our contractors.

Qualifications Required

• Bachelor’s Degree Marketing, Business, Communications or related field required
• 2-5 years experience including marketing and customer focused roles
• Strong analytical and critical thinking skills, marketing knowledge and the ability to effectively communicate with both customers and vendors.
• Experience with Tableau, SalesForce and Workfront.
• Customer first mindset: A genuine commitment to contractor success, with a track record of transforming technical or operational challenges into positive, high-value experiences for our users.
• Resourceful problem solver:: An adaptable approach to navigating roadblocks, with the creativity to find effective solutions when standard processes hit a wall.
• Trusted partner: Demonstrate integrity and professionalism when representing the company to outside parties, third-party vendors, and key contractor accounts.
• Analytical rigor: Strong data driven instincts, with experience in auditing and fraud detection, coupled with the ability to manage competing priorities with precision in a fast paced setting.
• Technical agility: Proficiency in collaborative ticketing and project management platforms (e.g., Basecamp) to coordinate with partners, combined with a willingness to quickly master new systems, processes, and tools.

Qualifications Preferred

• Loyalty program fluency: Familiarity with loyalty program ecosystems and end-to-end rewards fulfillment processes.
• Operational excellence: Experience applying process improvement methodologies to drive efficiency and reduce operational friction.
• Data analysis expertise: Advanced proficiency in Microsoft Excel, with a strong ability to translate raw data into actionable business insights.
• Data visualization skills: Familiarity with visualization tools (e.g., Tableau) and reporting dashboards that inform strategy and performance monitoring.

Physical Demands

• Stationary Position - Frequently
• Stationary Position/Seated - Frequently
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - Occasionally
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Communicate/Talking - Frequently
• Communicate/Hearing - Frequently
• Repetitive Motions - Frequently

Working Conditions

• Temperature Change - Occasionally

Dimensions

Number of Indirect Reports: 0

Number of Direct Reports: 0

Travel Requirements: 10% travel to expos and/or customer events

Pay Transparency

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.

Annual Compensation Range: $70,000 to $80,000. The Annual Compensation Range listed includes both base salary and an estimated annualized flat commission amount based on recent territory performance.

How We Protect What Matters Most:

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre‑tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work‑life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).