Rewards Product Manager, Loyalty Servicing

JPMorganChase; Wilmington (DE); On-site; USD 150,000 - 175,000; Full time

Job summary

A leading financial services firm seeks a Rewards Product Manager for their Loyalty Servicing team. In this role, you will harness analytical and creative skills to enhance customer experiences and product offerings, while leading initiatives that align with strategic goals. Join a dynamic team to help innovate loyalty solutions that drive customer satisfaction and business success.

Benefits

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Qualifications

• 7+ years of product management or relevant experience.
• Proven success in delivering complex initiatives.
• Excellent communication skills and ability to influence.

Responsibilities

• Drive strategic product vision and define roadmap.
• Maintain evergreen product roadmap based on changing needs.
• Lead cross-functional teams to deliver product success.

Skills

Analytical Skills

Creative Problem Solving

Communication

Collaboration

Education

Bachelor's degree

Tools

Microsoft PowerPoint

Microsoft Excel

SharePoint

JIRA

Confluence

Job description

Rewards Product Manager, Loyalty Servicing

Rewards Product Manager, Loyalty Servicing

4 days ago Be among the first 25 applicants

Job Description

If you enjoy creative problem solving, are highly analytical, and are skilled at building momentum around meaningful work, this is the role for you.

Job Description

If you enjoy creative problem solving, are highly analytical, and are skilled at building momentum around meaningful work, this is the role for you.

The Chase Rewards Loyalty Servicing product team is responsible for delivering loyalty servicing experiences to our specialists and customer that support the ability to earn and redeem Ultimate Rewards points as well as support handling customer inquiries and issue resolution. The Rewards Product Owner will be responsible for making our products better, smarter and more personalized by leveraging a deep understanding of customer needs, data intelligence, and how to create excellence at scale. As a Vice President, Product Manager in Loyalty Servicing within Chase Rewards you will define and support the strategic vision for the modernization path of a platform product as you build new specialist and customer centric Rewards journeys. You will drive the planning, sequencing and implementation of these initiatives to drive end-state transformation based on value, impact and time to market. You should be a self-starter who has the ability to operate within a highly matrixed organization, effectively influencing and communicating cross-functionally across Product, Design, Data and Technology teams to drive business results.

Job Responsibilities

• Drive strategic product vision and define roadmap that brings your vision to life by balancing foundational capability enhancements with creative, experimentation-driven learning.
• Maintain evergreen product roadmap based on changing market and customer needs that delivers incremental value across multiple releases
• Partner closely with Business, Technology, Design, and Data teams to lead product development efforts, ensuring epics and stories are clearly defined with acceptance criteria and delivered on time.
• Drive completion of epics and remove blockers.
• Lead your stakeholders and cross functional teams to achieve the best business value possible. Use collaborative storytelling to communicate and drive cross-functional alignment for your work.
• Communicate product needs, progress and business challenges to executive level
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
  
  

Required Qualifications, Capabilities And Skills

• 7+ years of product management, program management or relevant experience
• Proven track record of delivering complex initiatives in fast paced environments.
• Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities.
• Excellent written and verbal communication skills: able to present facts and ideas in a clear, concise and convincing manner to cross-functional partners up and down the chain with the ability to influence and motivate
• Proven success in collaborating with cross-functional teams, influencing and driving decisions
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools.
• Bachelor’s degree required
  
  

Preferred Qualifications, Capabilities And Skills

• Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus
  
  

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

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