Revolut Looking for IT Support Engineer at Remote

Outworks Solutions Private Limited; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking company dedicated to building a global financial super app. As an IT Support Engineer, you will play a vital role in ensuring seamless technology support for employees, tackling IT requests, and managing hardware needs. This is an exciting opportunity to contribute to a fast-growing organization that values innovation and diversity, providing you with the chance to make a significant impact in a collaborative environment. If you are passionate about technology and thrive in a challenging role, this position is perfect for you.

Qualifications

• 4+ years of experience with IT systems and networks.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Solve IT requests daily and ensure tickets are closed within SLAs.
• Support new hires with IT setup and manage hardware lifecycle.

Skills

IT systems

Networks

macOS

Google Workspace

Ticket management (Jira/Atlassian)

Hardware management

Organisational skills

Analytical skills

Communication skills

Vendor management

Job description

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 25+ million customers get more from their money. And we’re not done yet.

As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Revolut Technology team isn’t just one of the best in the industry, it’s one of the best in the world. And we’re proud of it. It’s our driving force; our engine.

From building a new banking backend to creating an award-winning app, there’s nothing (and we mean nothing) our tech team can’t do. Our Technology team isn’t here to fix legacy systems – it’s here to build world-class financial products from the ground up. Products that will be used by millions of people around the world.

We’re looking for an IT Support Engineer who’ll be helping our employees with their technology needs throughout their time at Revolut.

What you’ll be doing

• Solving IT requests on a daily basis and ensuring all tickets are closed within SLAs.
• Resolving emergency or unplanned support activities (eg. fixing meeting room hardware, helping users with urgent laptop issues etc).
• Supporting new hires through configuring and provisioning laptops, initial IT set up and solving issues etc.
• Retrieving existing employees’ hardware and managing the hardware lifecycle to decommission or reuse it.
• Managing any Revolut owned technology, including both office and remote hardware.
• Identifying improvement opportunities and supporting the Tech Services team with technology or process implementation.

What you’ll need

• 4+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian or similar, hardware experience)
• Endpoint devices management and incident management experience
• Vendor management experience (outsourcing)
• Knowledge of best practices in IT administration and system security
• Exceptional organisational and time management skills
• Strong analytical and problem-solving skills
• Good interpersonal and communication skills
• Fluent English

Nice to have

• Tech, financial or e-commerce companies experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates.