Review Response Specialist

MySource Digital Marketing; Kalispell (MT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Training & development

Career advancement

Collaborative environment

Regular team events

Remote friendly

Work from anywhere

Flexible scheduling

Job summary

MySource Digital Marketing is searching for a Review Response Specialist to manage client responses to online reviews and showcase brand values. This role involves crafting thoughtful replies and turning negative experiences into positive outcomes while supporting a flexible work environment.

The ideal candidate will possess excellent communication skills, empathy, and at least 2 years of customer service experience. Benefits include competitive salary, training & development, and a collaborative atmosphere.

Qualifications

• 2+ years customer service experience.
• Excellent written communication skills.
• Strong empathy and patience are required.
• Familiarity with review platforms desired.
• Quick problem-solving skills are necessary.

Responsibilities

• Respond to reviews across platforms.
• Escalate serious issues appropriately.
• Track and report on review trends.
• Develop response templates.
• Train clients on review best practices.

Skills

Excellent communication

Empathy

Problem-solving skills

Familiarity with review platforms

Job description

As a Review Response Specialist, you will manage client responses to online reviews across platforms. You'll craft thoughtful replies that address concerns and showcase brand values.

We're looking for someone with excellent communication and empathy. You will turn negative experiences into positive outcomes.

Responsibilities

• Respond to reviews across platforms
• Escalate serious issues appropriately
• Track and report on review trends
• Develop response templates
• Train clients on review best practices

Must Have

• 2+ years customer service experience
• Excellent written communication
• Strong empathy and patience
• Familiarity with review platforms
• Quick problem‑solving skills

Nice to Have

• Multi-language capabilities
• Healthcare or legal industry experience
• CRM experience
• Social media management
• Conflict resolution training

What's Great About the Job

• Turn customers into advocates
• See direct impact on ratings
• Develop valuable communication skills
• Work across industries
• Supportive team
• Flexible hours

Benefits

• Competitive salary
• Flexible work options
• Training & development
• Career advancement
• Collaborative environment
• Regular team events
• Remote friendly
• Work from anywhere
• Flexible scheduling