Reverse Supply Chain Planning Manager, Amazon Devices Reverse Supply Chain

Amazon

Sunnyvale (CA)

On-site

USD 87,000 - 153,000

Full time

6 days ago

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Benefits offered by this job

Health insurance (medical, dental, etc

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Sunnyvale, CA is seeking a Reverse Logistics Planning professional to own forecasting, supply and inventory for the returns and warranty processes across global operations.

You will partner with Engineering, Finance, Sales and Operations to drive accuracy, optimize asset recovery, and deliver lean, scalable planning tools while shaping KPIs like forecast accuracy, inventory health, and return rates.

Qualifications

Bachelor's degree in a related field is required.
4+ years of procurement, supply chain, inventory or operations experience.
Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python.
Experience using analysis, reporting, modeling, and forecasting for business decisions.
3+ years in actual vs. demand analysis handling large data volumes.
Experience designing automated forecasting, supply planning, or materials planning tools.

Responsibilities

Generate returns and warranty forecast to inform internal partners.
Run S&OP process for assigned products to meet warranty requirements.
Monitor refurbished inventory health globally.
Develop supply and inventory strategies for new product launches.
Support new product forecast strategy with the NPI team across regions.
Manage lifecycle forecasting from NPI to EOL and gain stakeholder buy-in.
Be the single point of contact for sales partners in planning and reporting.
Collaborate with Finance on annual operational planning and forecasting.
Own and drive forecasting and planning metrics like forecast accuracy and inventory health.

Skills

Forecasting

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain, Business, Engineering, Finance, or a related technical field

Tools

Advanced Excel

SQL

Tableau

Python

Job description

Description

Reverse Logistics Planning team in Amazon Devices delivers world-class supply planning services and accurate forecast guidance to support seamless customer experience, sustainability and maximum asset recovery for Amazon Devices.

We are responsible for guiding millions of returned products through the reverse supply chain. This role is critical for our reverse supply chain operations and has outsized impact on all our downstream plans, guides strategic decision making, and our financial plans.

In this highly visible role, you will be responsible for the entire lifecycle of returned products globally – from forecasting returns and warranty replacements to supply planning, materials planning and inventory management.

You will work with Engineering, Operations, Suppliers, Finance and Sales teams to ensure our customers’ needs are met for warranty and other sales channels while maintaining healthy inventory.

You will be a thought partner to supply chain operations leaders, an effective mediator between multiple functions, and possess exceptional communication skills.

You will develop and present innovative solutions to enable a lean and uninterrupted supply chain, accelerate value recovery for customer needs, cost reduction and healthy inventory management.

You will shape custom tools and software that is developed for your unique use cases.

You will identify and drive continuous improvement opportunities in supply planning and forecasting processes and pioneer new ways to automate and simplify our processes.

You will own key planning metrics such as Forecast accuracy, Supply planning accuracy, and Inventory Health, and Inventory Excess & Obsolescence.

Key job responsibilities

Generate Amazon Devices returns and warranty replacement forecasts and communicate to internal and external partners

Run sales and operations planning process for assigned products to fulfill warranty requirements

Monitor refurbished inventory health to ensure efficient inventory globally

Develop and present supply and inventory strategies to execute new product launches

Assist with new product forecast strategy with the NPI team to successfully launch new programs in all regions

Manage product lifecycle analysis and forecasting from NPI launch, Sustaining to EOL stages and gain buy-in from stakeholders

Be the single point of contact for sales partners in supply planning, forecasting, performance tracking and reporting

Partner with finance on annual operational planning, supply planning and forecasting processes

Own and drive forecasting and planning metrics including forecast accuracy, planning accuracy, sales attainment, and return rates

Work with stakeholders to improve forecast accuracy and drive and influence decisions on return rate reviews

Identify improvement opportunities in planning and forecasting processes and lead cross-functional improvement efforts

Develop, own and monitor planning accuracy and efficiency metrics

Basic Qualifications

Bachelor's degree in Supply Chain, Business, Engineering, Finance, or a related technical field

4+ years of procurement, supply chain, inventory management, contract management, lease administration or operations experience

Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python

Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions

3+ years of relevant experience in positions that require actual vs. demand analysis including ability to manage large volume of data and aggregating supply/demand to support other functions that plan sourcing, production and delivery requirements

Experience in designing and implementing forecasting, supply planning, or materials planning tools which are automated and require minimal manual inputs

Preferred Qualifications

Prior reverse logistics forecasting, planning and/or business experience

Strong understanding of PLM systems, Bill-of-Materials, and Supply planning solution experience

Demonstrated flexibility to adapt quickly to changing business conditions and ambiguous problem statements

Experience building and using analytics reports to run business processes, including building new database tables for novel business process improvements

Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)