Reverse Logistics Manager

PACCAR Inc

Renton (WA)

On-site

USD 119,000 - 168,000

Full time

2 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

401k with match

Pension plan

Paid time off

Tuition reimbursement

Medical/dental/vision

FSA/HSA

Disability insurance

Life/AD&D

EAP services

Holiday gift

Job summary

PACCAR Inc in Renton, WA is seeking a Reverse Logistics Manager who leads over 20 team members across Credits & Returns, Warranty, and EZTrac, guiding daily operations and driving data-driven initiatives that boost revenue, cut costs, and enhance customer experience.

You will manage annual budgets for the three departments, advance technology and Six Sigma projects, and coordinate with dealers and internal teams to improve reverse logistics, supply chain processes, and CRM enhancements.

Qualifications

Minimum 7 years of professional leadership experience.
At least 3 years in supervisory roles.
Strong leadership and multitasking across multiple departments.
Excellent written and verbal communication skills.
Proficient in MS Office; data analytics of value.
Strong understanding of supply chain operations and remanufactured parts.
Project management experience including IT/technical coordination.
Relationship building across internal/external teams.

Responsibilities

Manage EZTrac Renton, Credits & Returns, and Warranty operations.
Lead problem solving and track monthly productivity metrics.
Communicate policies to dealer and PACCAR management.
Oversee CRM enhancement projects for all three departments.
Lead Six Sigma projects for operational excellence and waste reduction.
Implement supply chain process improvements for outbound and reverse logistics shipments.
Manage core eligibility across supplier and dealer processes.
Maintain compliant policies and communicate updates to leadership.
Lead strategic leadership meetings to review results and action items.

Skills

Leadership

Problem solving

Communication

MS Office

Data analytics

Supply chain

Remanufactured parts

Project management

Relationship building

Tools

CRM

Job description

Select how often (in days) to receive an alert:

Reverse Logistics Manager

Date: Sep 8, 2026

Company: PACCAR

Requisition Summary

The Reverse Logistics Manager leads over 20 team members of the Credits & Returns, Warranty, and EZTrac departments, overseeing the daily operations of three critical departments while driving strategic, data-driven initiatives that increase revenue, reduce costs and deliver excellent customer experience. This position involves building and managing relationships with PPD, Peterbilt, Kenworth, and PACCAR dealers.

The Reverse Logistics Manager is responsible for managing the annual budgets for all three departments and advancing technology, AI continuous improvement initiatives, and enhancing operational efficiency and customer experience. This highly visible leadership position offers the opportunity to influence cross-functional business outcomes and drive meaningful impact across the organization.

Job Functions / Responsibilities

Manage operations activity for EZTrac Renton, Credits & Returns, and Warranty, including employee development and staffing.
Leads problem solving and promotes change management using monthly productivity metrics to identify areas of improvement.
Communicate effectively to all levels of management at both dealer level, and PACCAR management regarding policies and procedures for all three departments.
Manage technical projects for ongoing CRM enhancements to support all three departments.
Lead transformative Six Sigma projects focused on operational excellence and waste reduction across Credits & Returns, EZTrac, and Warranty.
Implement process improvements for supply chain operations for both outbound shipments from Supplier to PACCAR Parts Distribution Centers/Dealers, and reverse logistics shipments from Dealers back to Suppliers/PACCAR Parts Distribution Centers.
Manage PACCAR Parts core eligibility across supplier and dealer processes, supporting SOX audit requirements and maintaining process control.
Maintain compliant department policies and procedures that support reverse logistics process control and communicate updates to management and dealer leadership.
Lead strategic leadership meetings to review department results, identify opportunities, and align action items.

Qualifications

Minimum 7 of professional and leadership experience, including at least 3 years in supervisory roles.
Strong Leadership skills and ability to manage multiple priorities in multiple departments
Excellent written and verbal communication skills
PC skills with MS Office Products (Data Analytics and AIas a plus)
Strong analytical and data-driven decision making
Strong understanding of supply chain operations
Strong understanding of remanufactured parts and aftersales
Project management experience, including IT/technical project coordination
Relationship building across internal/external teams

Additional Job Board Information

PACCAR Benefits:
As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off - minimum of 10 paid vacation days (additionaldays withadditionalseniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Salary Range

At PACCAR, we value talent and promote growth and development. We carefully considernumerouscompensation factors including your education, training, or experience. The salary range for this position is $119,100 - $168,300 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future byleveragingdifferent backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in betterdecisionsand increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.