Revenue Technician

Dallas Area Rapid Transit Inc; United States; On-site; USD 36,000 - 60,000; Full time

Job summary

Dallas Area Rapid Transit Inc. is seeking a Revenue Assistant in Dallas, TX. The role involves handling fare revenue, preparing vehicles, checking ticket systems, and supporting the Treasury Division under supervision.

The candidate will perform cash reconciliation, assist with audits, and provide customer service while adhering to safety policies. A valid Texas driver license and background checks are required, with standard office software proficiency expected.

Qualifications

• High School or general education diploma.
• Four (4) years experience in revenue systems, cash/money transactions.
• Proficiency of PC software applications including Microsoft Office or similar.
• Must pass background investigation and credit reference check to handle money.
• Valid Texas Class C Driver's License; no DWI within 60 months; limited moving violations.
• Must pass physical exam including a drug screen to operate DART non-revenue vehicles.

Responsibilities

• Review TVM reports to determine serviced TVMs with Treasury Supervisor.
• Prepare revenue vehicle and equipment for operations before leaving the dock.
• Check and replenish ticket dispensing system with tickets and receipts.
• Remove/replace bill and coin vaults and coin hoppers; operate armored vehicles.
• Transport fare revenue with armed personnel; report failures or defects.
• Assist with cash reconciliation and daily operations; provide data for reports and audits.
• Provide customer service regarding fare media, lost items, and DART information.
• Promote safety and follow procedures; perform other duties as assigned.

Skills

Cash handling

Interpersonal skills

Analytical thinking

Time management

Attention to detail

Education

High School Diploma

Tools

MS Word

Excel

Access

Trapeze

Microsoft Office

Job description

Pay Range: $36,118.00 - $59,595.00 Country: United States of America Address: 1401 PACIFIC AVE City: DALLAS, TX 75202 FLSA: Non - Exempt Professionals: 06 - Admin Support (EEO-4-United States of America), 6F - Indirect Administrative Support - General Maintenance (EEO-SubCategory)

General Summary:

Under general supervision of a Treasury Supervisor, performs a variety of activities related to, extracting revenue data, removing and installing cashboxes, security of DART revenue according to established policies, procedures and guidelines for Dallas Area Rapid Transit's Treasury Division. will also assist with supervisory tasks when needed and cover open shifts for various positions in the revenue department including Revenue Controller & Count room assistance when needed. This position has inconsistent off days and work hours, that may change from week to week. Follows established procedures and safety precautions and regulations. Secure keys, lock revenue equipment and store revenue equipment at the end of shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reviews TVM reports prior to departing the Vault Room to determine which TVM's are to be serviced with the Treasury Supervisor. Prepares the revenue vehicle and its communication equipment to ensure they are in good working condition for revenue operations before leaving the dock. Checks and replenishes the ticket dispensing system with tickets and receipt stocks as needed. Removes, replaces bill vaults, coin vaults and coin hoppers. Drives/operates various vehicles, such as vans and trucks for revenue collection. Transports the fare revenue from rail stations with armed personnel to the Count Room. Reports any revenue servicing failures or defects to the Treasury Supervisor. Follows all inventory and tracking procedures. The ability to troubleshoot and perform minimal maintenance as needed. Assist Revenue administration with cash reconciliation or and daily operations. Collects and provides data related to fare collections and inventory to assist in the preparation of reports, audits, and analyses. Provides customer service to members of the public in an effort to effectively communicate information regarding fare media sales, lost and found items, and other miscellaneous DART information. Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. Performs other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications. High School or general education diploma. Four (4) years experience in revenue systems, cash/money transaction. Proficiency of PC software applications to include Microsoft Office or other related software applications. Must pass background investigation and credit reference check in order to handle money. Valid Texas Class C Drivers License, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI conviction on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) consecutive months on driving record in order to operate armored and DART non-revenue vehicles. Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles. Ability to operate DART vehicles, vans, and large trucks. Interpersonal skill to effectively and sensitively communicate with all levels of supervisory and non-supervisory employees, security and electronic services personnel, and others both inside and outside of DART. Ability to demonstrate a fiduciary obligation to section, division, department and DART in handling money, materials and information of a confidential nature. Ability to use computer software applications and to learn and remain proficient with revenue department applications including Trapeze, MS Word, Excel, and Access. Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems. Ability to lift / carry hoppers weighing up to 30 pounds frequently 80% of work time and use pushcarts to transfer the loaded revenue components weighing up to 40 pounds to revenue vehicle. Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintain effective relationships with customers and gains their trust and respect. Ability to marshal resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner. Ability to use his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities. Ability to enjoy working hard. Is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with a minimum of planning. Seizes more opportunities than others. Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers. Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.

WORKING CONDITIONS:

Works in an environment where there is exposure to dust, noise, or temperature. May be exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided. Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned. DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. Open until qualified applicants are identified.