Revenue Systems Administrator

Affinity Inc; New York (NY); On-site; USD 93,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Education budget

Wellness stipend

Team-building activities

Job summary

Affinity is seeking a Revenue Systems Administrator to own Salesforce and the broader GTM tech stack, partnering with Sales, CS, and RevOps to scope, implement, and optimize workflows. You will own lead routing, case management, QTC processes, and integration with tools like LeanData, Outreach, Fivetran, Tableau, and Gainsight.

You will push AI-driven automation, document system processes, and train end-users to improve data quality and adoption.

Qualifications

• 3+ years of Salesforce development & administration in a B2B SaaS or revenue ops environment.
• Fluency integrating multiple GTM platforms (LeanData, Outreach, SalesLoft, Pardot, Fivetran, Tableau).
• Analytical mindset with ability to translate problems into measurable outcomes.
• Active use of AI tools (Claude or similar) in daily work and shipping AI features.
• Strong troubleshooting skills and data quality discipline.

Responsibilities

• Own Salesforce Sales Cloud and Service Cloud configurations and automations.
• Own lead routing, territory management, opportunity workflows, and account hierarchies in Sales Cloud.
• Own case management, queues, SLAs, knowledge base, and service workflows in Service Cloud.
• Support Quote-to-Cash processes, pricing governance, and order handoffs with Finance.
• Administer GTM tools (Outreach, ZoomInfo, LeanData, Clari, Momentum, Gainsight, Tableau, Fivetran) and extend data to Salesforce.
• Automate recurring systems work with AI, identify opportunities for AI features, and measure impact.
• Collaborate with GTM AI Champion program to document prompts/skills and uplift AI fluency.
• Translate business problems into technical requirements and propose solutions.
• Improve Salesforce data quality with rules and automation.
• Manage full Salesforce release cycle and communicate changes to stakeholders.
• Maintain documentation, process maps, and train users on best practices.

Skills

Salesforce

LeanData

Outreach

SQL Reporting

AI fluency

Tools

Salesforce

LeanData

Outreach

Pardot

Fivetran

Tableau

Gainsight

Job description

The Role

As our Revenue Systems Administrator, you'll play a vital role at Affinity. We are looking for a proactive, highly motivated individual to help design and implement a best-in-class tech stack to support our GTM teams. Whether it's CRM, Enablement, Customer Success, Engagement, or Enrichment, you will be responsible for ensuring that each tool is adopted, performant, and runs reliably. You'll partner with Sales, CS, and Revenue Operations to scope projects, validate work items, and meet your commitments. This role reports to the Applications Manager.

What you'll be doing:

• Serve as the dedicated technical owner of Salesforce Sales Cloud and Service Cloud, including users, profiles, permission sets, roles, page layouts, validation rules, flows, Apex and automation.

• Own lead routing in LeanData, territory management, opportunity workflows, and account hierarchy processes within Sales Cloud

• Own case management, queues, SLAs, knowledge base, and customer service workflows within Service Cloud.

• Support Quote-to-Cash (QTC) processes within Salesforce — including quoting workflows, pricing governance, discount approval routing, and the handoff of closed opportunities; partner with Finance and Revenue Operations to ensure accurate and timely quote-to-order execution.

• Administer the broader GTM stack ,including Outreach, ZoomInfo, LeanData, Clari, Momentum, Gainsight, Tableau, Fivetran, and other key tools integrated with Salesforce. Extend the data available in these tools into actionable insights usable in Salesforce, and identify and address areas of improvement

• Use Claude (and tools like Claude Code) to automate recurring systems work.Identify opportunities to apply AI and automation to revenue workflows. Evaluate, implement, and measure AI-powered features within our existing tools, and help shape how we adopt new ones

• Partner with the GTM AI Champion program to identify systems workflows worth automating, document reusable prompts/skills, and help level up AI fluency across Sales, CS, RevOps, and Marketing

• Partner with stakeholders to translate business problems into well-scoped technical requirements. Ask meaningful questions, surface trade-offs, and recommend solutions rather than simply executing tickets

• Improve Salesforce data quality by implementing rules and automation as needed.

• Find and address tech debt, poorly constructed flows, misfiring validation rules, unneeded managed packages, rogue fields, etc.

• Manage the full Salesforce release cycle. assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence

• Maintain system documentation, process maps, and change logs; train end-users on best practices to increase adoption and data hygiene. Be a go-to resource for Sales, CS, Support, and RevOps users — triaging tickets, fixing permissions issues, and training users on new functionality.

Qualifications

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Required:

• Experience: 3+ years of hands-on Salesforce development & administration experience in a sales or revenue operations environment within a B2B SaaS environment. Including direct ownership of a production org. Salesforce Administrator certification preferred

• Multi-tool fluency: Demonstrated experience administering and integrating multiple GTM platforms (LeanData, Outreach, SalesLoft, Pardot, Fivetran, Tableau), CPQ, data enrichment tools, Qualified, or comparable systems

• Analytical mindset: You naturally approach work as a business analyst would. You ask thoughtful questions to understand the underlying problem, define clear success criteria, and drive meaningful solutions rather than handing back what was literally requested

• AI fluency: You actively use AI tools(Claude, Claude Code, or similar) in your daily work and have shipped or administered AI features within a GTM stack.

• A troubleshooter's mindset: comfortable digging into messy data, tracing a broken automation back to its root cause, and validating fixes before shipping.

• Understanding of end-to-end GTM processes, lead-to-opportunity, quote-to-cash, and customer lifecycle management

• Strong SQL/reporting instincts and comfort building reports and dashboards that stand up to scrutiny from Finance and RevOps

• Experience writing detailed specifications of user requirements, business processes, and procedures required to develop and implement software solutions

• Experience with Agile, sprints, and release management

• Knowledge of end-user needs when designing scalable, best-practice solutions

• Excellent relationship-building and stakeholder management skills, with the ability to liaise with stakeholders at all levels

Bonus points for:

• Salesforce Advanced Administrator or Platform App Builder certification

• Led or been part of a Salesforce implementation.

• Experience with a CPQ application

• Experience with "rip and replace" of tools (e.g., Outreach for Salesforce Sales Engagement, Marketo for Pardot, etc.).

• Experience building or deploying AI agents/assistants (e.g., Claude Projects, Claude Code, custom MCP integrations) for internal tooling or self-serve data access

Location: San Francisco or New York

For this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2–3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team.

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.

• Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.

• Retirement Planning: We offer a 401(k) plan to help you plan for your future.

• Learning & Development: We provide an annual education budget and a comprehensive L&D program.

• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.

• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and does not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $93,000 -