Revenue Specialist

CreditAssociates, LLC; Plano (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Generous 401k with company match

Job summary

CreditAssociates, LLC in Plano, TX is seeking a detail-oriented Debt Resolution Specialist to review accounts, ensure earned fees are collected or scheduled, and process fee adjustments.

You will contact clients and creditors to resolve drafting and settlement issues, analyze client scenarios to prevent defaults, and support revenue optimization through proactive policy reviews.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• At least one year of related experience required.
• Proficient computer skills with ability to learn systems quickly.

Responsibilities

• Review accounts to ensure that all earned fees are either collected or scheduled appropriately.
• Process the refunding/reversing of fees when appropriate.
• Review accounts to resolve various issues that could prevent the client from graduating the program.
• Analyze and resolve client-specific scenarios to prevent a settlement default.
• Reach out to clients to resolve their monthly drafting issues.
• Reach out to creditors to resolve settlement-based issues.
• Research and resolve issues that put our clients’ settlements at risk.
• Communicate issues and trends as they occur to department management.
• Research and resolve uncollected payments.
• Identify fees that can be pulled forward into this month’s cash flow.
• Edit fee structures.
• Follow up and resolve payment processing issues.
• Prevent settlement defaults by altering fee collection dates.
• Review company policies regarding optimizing revenue collections.

Skills

Problem solving

Team player

Interpersonal skills

Critical thinking

Time management

Education

Bachelor’s degree preferred or equivalent

At least one year of related experience

Tools

Microsoft Office Suite

Job description

Responsibilities

• Review accounts to ensure that all earned fees are either collected or scheduled appropriately
• Process the refunding/reversing of fees when appropriate
• Review accounts to resolve various issues that could prevent the client from graduating the program
• Analyze and resolve client-specific scenarios to prevent a settlement default
• Reach out to clients to resolve their monthly drafting issues
• Reach out to creditors to resolve settlement-based issues
• Research and resolve issues that put our clients’ settlements at risk
• Communicate issues and trends as they occur to department management
• Research and resolve uncollected payments
• Identify fees that can be pulled forward into this month’s cash flow
• Edit fee structures
• Follow up and resolve payment processing issues
• Prevent settlement defaults by altering fee collection dates
• Review company policies regarding optimizing revenue collections

Required Skills/Abilities

• Ability to problem solve with minimal supervision.
• Ability to work as a team player and interact with internal customers, managers, and coworkers in a professional and courteous manner.
• Excellent interpersonal skills.
• Strong critical thinking and creative problem-solving skills.
• Strong time management and organization skills; ability to work independently while able to multi-task in a fast-paced environment.

Education and Experience

• Bachelor’s degree preferred or equivalent work experience.
• At least one year of related experience required.
• Proficient computer skills required with the ability to learn systems quickly.
• Proficient with Microsoft Office Suite or related software.

Come Join Us!

We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem ("Seize the Day") and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work!

Benefits

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Convenient location near Legacy West

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.