Revenue Site Operations Business Partner - Remote

Trinity Health; Hamden (CT); Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare organization in Connecticut is seeking a qualified candidate to enhance revenue cycle performance. The role involves collaborating with front office and billing staff to analyze metrics and implement action plans for improvement. Candidates must have a strong background in professional billing and leadership experience, with a focus on achieving operational excellence. This position offers competitive compensation, comprehensive benefits, and opportunities for professional development.

Benefits

Medical, dental, and vision coverage

Retirement savings account with employer match

Generous paid time off programs

Tuition/professional development reimbursement

DailyPay option for pay access

Qualifications

• Must possess comprehensive knowledge of professional billing.
• Experience/knowledge of electronic practice management systems required.
• Leadership experience or certification preferred.

Responsibilities

• Collaborate with front office and billing colleagues to improve revenue cycle.
• Review front-end denials and provide feedback.
• Develop and implement action plans based on metrics.

Skills

Professional billing knowledge

Electronic practice management systems

Leadership experience

Education

Bachelor’s degree in Healthcare Administration, Business Management, Accounting or related field

Job description

Position Purpose

Collaborates with assigned site location(s) front office and billing colleagues to improve revenue cycle performance by reviewing weekly metrics, assessing root cause analysis, and developing/implementing action plans. Reviews front-end denials (eligibility, registration, and authorizations) for each area and provides feedback to Directors, Practice Managers and Supervisors. Provides trended metrics to help identify areas that are performing well and areas that need further development/review.

What You Will Do

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Collaborates with assigned site location(s) front office and billing colleagues to improve revenue cycle performance by reviewing weekly metrics, assessing root cause analysis, and developing/implementing action plans.
• Reviews front-end denials (eligibility, registration, and authorizations) for each area and provides feedback to Directors, Practice Managers and Supervisors. Provides trended metrics to help identify areas that are performing well and areas that need further development/review.
• Oversees, assists, and manages Registration Charge Review and Claim Edit work queues.
• Reviews Front Office Dashboard for significant variances between performance & benchmarks or noticeable drops in performance from one week to the next.
• Develops and conducts general or specialized educational sessions for colleagues or providers, such as Billing 101 sessions.
• Conducts quarterly quality assessment of registration accuracy performed by front-end users. Provides education and training to those not meeting best practice goals.
• Provides recommendations for communications and assists in completion of monthly newsletters informing practice colleagues and physicians of insurance policy and regulatory changes as well as changes in CPT, ICD-10 and HCPCS coding.
• Communicates with manager and liaison team to ensure all assigned sites and colleagues are supported for all areas of revenue cycle.

Minimum Qualifications

• Must possess a comprehensive knowledge of professional billing, as normally obtained through bachelor’s degree in Healthcare Administration, Business Management, Accounting or a related field, and/or 7(seven) to 10(ten) years of professional billing experience.
• MA, MGMA, AAPC or other healthcare certification preferred.
• Six Sigma or LEAN certification preferred.
• Experience/knowledge of electronic practice management systems.
• Previous leadership in a related area preferred

Position Highlights and Benefits

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio\'s largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.