Revenue Security Representative

Oncor; Denison (TX); On-site; USD 71,000 - 74,000; Full time

Benefits offered by this job

Annual incentive program

Competitive benefits package

401k with company match

Pension plan

Paid time off

Wellness resources

Job summary

Oncor Electric Delivery Company LLC in Texas is seeking a Revenue Security Representative to investigate locations with suspected electric energy diversion and to cut and remove service when needed. You will document findings in CC&B and EAM, coordinate with security and field teams, and work diverse schedules and locations, including lifting up to 50 pounds.

Requires a High school diploma and a Texas Class C license, with 2+ years in investigative or loss-prevention roles encouraged.

Qualifications

• Requires high school diploma or equivalent and valid Texas Class C license.
• Minimum of two years in investigative, loss-prevention, or related field.
• Experience with electric metering field service encouraged.
• Ability to work overtime and travel within the region.

Responsibilities

• Investigate suspected electric energy diversion at locations.
• Terminate service when needed following safety rules.
• Document findings using CC&B, EAM, and office apps.
• Coordinate with security and field teams to follow procedures.

Skills

Effective communication

Computer applications

Metering knowledge

Investigative thinking

Education

High school diploma/GED or equivalent

Two+ years experience in investigative or loss-prevention

Tools

Power Source

Word

Excel

Outlook

CC&B

EAM

Job description

Salary Range: $70,740- $73,758Relocation: NoTexas Class C Driver License is required

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas.

Summary

As a Revenue Security Representative at Oncor, you are responsible for fully researching and investigating locations with suspected electric energy diversion when public safety and/or proper metering of electric services are compromised. The job involves eliminating theft and diversion by cutting and removing electric service at a weatherhead, pole, or handhole. The Revenue Security Representative develops documentation for internal and external legal, corporate security, or law enforcement authorities while maintaining a professional and respectful demeanor in adversarial situations. These orders must be completed safely and within prescribed timeframes, resulting in the proper delivery and measurement of electric energy.

This position requires working various workdays, schedules, and locations. Physical demands include walking, standing, sitting, climbing in and out of a company truck multiple times per day, and carrying a ladder and equipment weighing up to 50 pounds.

Key Roles and Responsibilities

• Recognizes proper and improper meter base wiring and meter tampering to evaluate the integrity of self-contained and instrument-rated meter installations.
• Takes appropriate actions (examples include removing the meter, cutting overhead service, or disconnecting underground service) to immediately stop theft and remove public hazards while following the company’s safety rules and regulations.
• Documents findings using, but not limited to, computer applications (Power Source, Word, Excel, and Outlook), smartphone camera, and proper evidence handling for diversion investigations for all types of retail customer accounts per tariff requirements.
• Researches, verifies, and records data in Customer Care & Billing (CC&B), Enterprise Asset Management (EAM), and monitoring solution systems to ensure accurate inventory management and retail customer billing.
• Coordinates with other functional groups—primarily Corporate Security, Field Service Representatives, Revenue Management, the Tampering Review Team, Construction Services, and Executive Referrals—to ensure proper procedures are followed and appropriate actions taken.
• Performs all essential aspects and functions of the job as well as any other specific job requirements.
• Must be available to work overtime as necessary, including all days of the week and holidays when needed.
• Must be available for 24‑hour on-call work when needed.
• Must be available to work at any location in the regional area when needed.

Skills

• Effective communication with internal and external stakeholders.
• Knowledge of computer and company applications.
• Demonstrates knowledge of metering applications, including proper socket wiring diagrams, voltages, and associated dangers.
• Ability to recognize substandard metering installations and take appropriate corrective action.

Education and Experience

• High school diploma, GED, or equivalent is required.
• Possession of a valid Texas Class C Driver License is required.
• Two or more years of experience in an investigative, inspection‑oriented, loss‑prevention, or research‑oriented work environment is required. (Open to considering experience outside the electric utility industry as long as it correlates to the skills of this role.)
• Experience with electric metering field service or another related technical utility discipline is encouraged.

Measures of Success

• Demonstrates contribution to workgroup and company goals.
• Demonstrates the ability to perform work with minimal supervision while maintaining a mentoring relationship with assigned personnel.
• Follows Measurement Services safety procedures to ensure the safety of employees and the public.
• Interacts with internal and external stakeholders to resolve issues in accordance with company policies and standards.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match for student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.

Travel Required

Yes . Up to 25% (Mainly within DFW).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.