Revenue Recovery Specialist — Deductions & Disputes

Finch Turf, Inc.; Rogers (AR); Hybrid; USD 3,995,000 - 4,822,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SPS Commerce is seeking a Revenue Recovery Specialist to drive resolution of invalid deductions across retailer accounts such as Amazon, Walmart, and Target. You will investigate root causes, prepare disputes, and collaborate with Customer Success Managers to maximize recovery and prevent recurrences.

The role requires strong analytical thinking, document handling, and proficient use of our Revenue Recovery platform.

Qualifications

• Familiarity with retailer deduction and compliance programs preferred (e.g., Amazon chargebacks, Walmart OTIF, Target vendor compliance).
• Working knowledge of accounts payable and accounts receivable concepts, including reconciliation, aging, and credit memos.
• Ability to read and interpret shipping and logistics documentation, including bills of lading, proofs of delivery, and advance ship notices.
• Strong critical thinking and problem-solving skills, with the ability to draw sound conclusions from incomplete information.
• Ability to manage a high volume of disputes across a large book of accounts, prioritizing effectively to meet recovery deadlines.
• Comfortable learning and working within the SPS Revenue Recovery platform or similar deduction management tools.
• Clear written and verbal communication skills for documenting and explaining disputes to varied audiences.

Responsibilities

• Use the SPS Revenue Recovery platform to identify, categorize, and prioritize invalid deductions across a portfolio of supplier and retailer accounts.
• Investigate the root cause of deductions and short-pays — including pricing discrepancies, shipping and OTIF violations, damaged or missing goods, and promotional or co-op advertising allowances.
• Review shipping documentation (BOLs, PODs, ASNs), purchase orders, and invoices to confirm accuracy and validity in support of each dispute.
• Reconcile deductions against accounts receivable and accounts payable records to confirm amounts owed and validate recovery.
• Build and file disputes with supporting documentation through retailer portals and the SPS Revenue Recovery platform, tracking each case through to resolution.
• Apply critical thinking to interpret incomplete or ambiguous documentation and determine the strongest path to recovery.
• Follow up proactively on open disputes to secure timely resolution and payment.
• Monitor deduction trends across the book of accounts to identify prevention opportunities and flag them to the Customer Success Manager.
• Maintain accurate records of dispute status, root-cause findings, and recovery outcomes.

Skills

Deduction recovery knowledge

A/R & A/P basics

Shipping docs literacy

Critical thinking

Dispute management

Platform literacy

Clear communication

Tools

SPS Revenue Recovery platform

Job description

SPS Commerce is seeking a Revenue Recovery Specialist to drive resolution of invalid deductions across retailer accounts such as Amazon, Walmart, and Target. You will investigate root causes, prepare disputes, and collaborate with Customer Success Managers to maximize recovery and prevent recurrences.

The role requires strong analytical thinking, document handling, and proficient use of our Revenue Recovery platform.