Revenue Ops Support (653125)

The Planet Group; Lehi (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

The Planet Group in Lehi, UT is seeking a dedicated operations professional to support ticket-based workflows and internal Sales/Customer Success teams. This role emphasizes proactive learning, strong communication, and the ability to manage multiple priorities in a fast-paced SaaS environment.

Candidates should be detail-oriented, well-organized, and capable of maintaining SLA commitments while collaborating on system enhancements and process improvements.

Qualifications

• Experience in operations, support, or ticket-based environments.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and work independently.
• Detail-oriented and highly organized.
• Proactive mindset with a willingness to learn.

Responsibilities

• Manage and resolve operational tickets.
• Support internal Sales and Customer Success teams.
• Maintain SLA commitments and stakeholder communication.
• Identify process improvement opportunities.
• Support operational projects and system enhancements.

Skills

Operations experience

Communication skills

Multitasking

Detail-oriented

Proactive learner

Tools

Gong

Google Workspace

Job description

• Experience in operations, support, or ticket-based environments
• Strong communication and customer service skills
• Ability to manage multiple priorities and work independently
• Detail-oriented and highly organized
• Proactive mindset with a willingness to learn

Preferred

• SaaS experience
• Revenue Operations, Sales Operations, or Customer Success support experience
• Familiarity with Gong and Google Workspace

Key Responsibilities

• Manage and resolve operational tickets
• Support internal Sales and Customer Success teams
• Maintain SLA commitments and stakeholder communication
• Identify process improvement opportunities
• Support operational projects and system enhancements