Revenue Operations Manager New New York City, New York

Inspira Education Group; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Inspira Education Group is seeking a highly motivated CRM operations and process leader to join their dynamic team in New York. This hybrid position demands someone who excels in collaboration with marketing, sales, and student success teams to innovate and streamline processes. Candidates should have extensive experience in operations within a startup environment, ready to drive strategic initiatives and enhance productivity.

Benefits

100% coverage of health, vision, and dental benefits

Flexible Paid-time Off

Significant Company Equity

Learning and Development Budget

401k with matching

Qualifications

• 4+ years of experience in Business, Sales, or Success Operations.
• Strong knowledge of sales and customer success disciplines.
• Experience in a startup environment.

Responsibilities

• Enhance operational excellence with sales and marketing teams.
• Define and implement scalable processes.
• Integrate platforms and maintain operation documentation.

Skills

Analytical thinking

Problem-solving

Communication

Collaboration

Education

Bachelor's degree in Business, Sales, or related field

Tools

HubSpot CRM

Job description

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).

The Role

We're on the hunt for our very first CRM, operations, and process leader – a powerhouse role where you can truly make an impact. In this exciting position, you'll partner closely with our dynamic marketing, sales, and student success teams to supercharge our effectiveness on a global scale.

As a CRM operations and process visionary, you’ll be at the forefront of driving productivity and creating scalable operations that empower our organization to reach new heights. If you love diving into DTC sales motions, have a knack for CRM systems (we use HubSpot), and are passionate about supporting a vibrant, growing team, we want to hear from you! The ideal candidate thrives in a fast-paced environment, relishes the challenge of creative problem-solving, and has a fierce bias for action and results. You’ll play a vital role in scaling Inspira’s revenue funnel by implementing efficient processes, enabling every role in our organization, utilizing the best tools, and delivering insightful business intelligence.

This is a hybrid role that requires you to be in person in our NYC office a few days a week.

Responsibilities

• Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
• Define, develop, and implement sales, marketing, and student success support systems and scalable processes
• Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
• Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
• Assist the team in finding simple and scalable process solutions for day-to-day challenges
• Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
• Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
• Write and maintain documentation for operation processes
• Prepare ad hoc analyses and participate in special projects as needed
• Create and maintain reports and dashboards that facilitate quick decision-making at scale
• Drive process improvement, adoption, and effectiveness at all levels of the sales process

Qualifications

• 4+ years of experience in Business, Sales, Success Operations, or a similar role
• Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
• Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
• Strong knowledge and understanding of sales and customer success disciplines
• Solid functional understanding of HubSpot CRM , with robust experience in creating and maintaining reports and dashboards
• Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
• Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
• Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
• Commitment to drive actionable outcomes and results
• Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
• High energy, humility, and the capacity to work effectively with diverse personalities
• This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”

What we look for

• A passion for cultivating authentic connections
• Individuals who embody a winning attitude
• A mindset fueled by curiosity
• Determination to hustle and overcome challenges
• An infectious enthusiasm and adaptability
• Boundless energy and relentless tenacity

The targeted pay range for this role is: $100,000-$130,000 (including performance bonus). Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team and geographic location. The pay ratio between base pay and target incentive will be finalized at the offer. The pay range is subject to the discretion of the Company.

Why you'll love Inspira

• Amazing people with a great vision and values
• Ability to work directly with co-founders and drive impact super quickly
• Your work directly impacts the lives and careers of students across the globe
• Remote-first team across the US and Canada
• 100% coverage of health, vision, and dental benefits
• Flexible Paid-time Off
• Ownership - Significant Company Equity as part of a compensation package
• Learning and Development Budget
• Retirement Savings Plans - 401k with matching
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• Note: certain benefits are not provided to 1099 contract worker

Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

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