Revenue Operations Manager

Lumana; New York (NY); Hybrid; USD 150,000 - 170,000; Full time

Job summary

Lumana is seeking a Revenue Operations Manager to optimize the go-to-market engine across Sales, Marketing, and Customer Success. You will partner with GTM leaders to drive operational excellence, including forecasting, reporting, and enablement workflows, ensuring alignment across the customer lifecycle.

The role suits a fast-paced startup mindset, with responsibility for dashboards, metrics, and strategy across global teams. Remote Eastern Time is supported.

Qualifications

• 5+ years in Revenue or Sales Operations in SaaS/tech.
• Experience supporting GTM teams across Sales, Marketing and CS.
• Strong analytics with large data sets; Excel/Sheets, SQL or BI tools.
• Excellent communication and cross-functional influence.

Responsibilities

• Define, measure, and improve key funnel metrics with GTM leadership.
• Own forecasting, pipeline health, and funnel conversion analyses.
• Manage and optimize GTM tech stack (Salesforce, HubSpot, Gong).
• Build dashboards and reports for strategic decisions and accountability.
• Lead deal desk: quotes, approvals, and contract accuracy.
• Develop playbooks and scalable processes for growth.
• Collaborate with Finance and Product to tie revenue to outcomes.
• Other duties may be assigned.

Skills

Leadership experience

GTM collaboration

CRM & marketing automation

Data analysis & BI

Forecasting & analytics

Stakeholder management

Global/remote collaboration

Tools

Salesforce

HubSpot

Gong

Job description

Lumana helps organizations turn video into action. Our AI video security platform helps customers improve safety, strengthen security, and respond faster when it matters most.

Founded in 2021 and backed by leading Silicon Valley investors, we’re growing quickly. Here, you’ll think big, move fast, and own work that has a visible impact.

Position Summary

We’re looking for a Revenue Operations Manager to optimize our go-to-market engine across Sales, Marketing, and Customer Success. You’ll be a critical partner to our GTM leaders, driving operational excellence through data, systems, and strategy.

The ideal candidate thrives in a fast-paced global startup environment and has a passion for turning complexity into clarity. You’ll own process improvement, forecasting, reporting, and enablement workflows — ensuring alignment and efficiency across the entire customer lifecycle.

Compensation

This role is an independent contributor. $150,000 – $170,000 OTE (Base + Variable + Equity)

Location & Travel

Eastern Time Zone Required

Remote role for eastern time zone candidates. It will require some travel for team meetings. Hybrid role for NYC based candidates.

Responsibilities

• Partner with Sales, Marketing, and Customer Success leadership to define, measure, and improve key performance metrics across the funnel.
• Own forecasting, pipeline health, and funnel conversion analysis to drive predictable growth.
• Manage and optimize our GTM tech stack (Salesforce, HubSpot, Gong, and data visualization tools) to ensure accuracy and adoption.
• Build and maintain dashboards and reports that inform strategic decisions and drive accountability.
• Lead deal desk operations, including quote management, approvals, and contract accuracy.
• Develop playbooks and process documentation to ensure scalability and consistency as the company grows.
• Partner cross-functionally with Finance and Product teams to connect revenue data to broader business outcomes.
• Other duties may be assigned.

Qualifications

Must Have

• 5+ years of leadership experience in Revenue Operations, Sales Operations, or Business Operations within a SaaS or tech environment.
• Proven experience supporting GTM teams (Sales, Marketing, and CS) in a scaling startup or high-growth environment.
• Deep understanding of CRM and marketing automation systems (Salesforce, HubSpot, or similar).
• Strong analytical skills and comfort working with large data sets; proficiency in Excel/Google Sheets, SQL or BI tools.
• Excellent communication and stakeholder management skills — able to influence across all levels of the organization.
• Bias toward action, with a problem-solving mindset and the ability to navigate ambiguity.
• Global mindset; experience working across regions or distributed teams.

Nice to Have

• Experience with AI, IoT, or enterprise hardware + SaaS business models.
• Familiarity with channel or partner-led go-to-market strategies.
• Experience implementing or integrating RevOps tools like Clari, Chili Piper, LeanData, or Gong.
• We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
• We aim to provide both product & industry expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication.

Our Interview Process

We keep it focused and respectful of your time—our typical process includes:

• A 30-minute interview with our Talent Leader
• A 60-minute interview with our VP of GTM Engineering
• A Take Home Assignment (3 Hours)
• A 45-minute Panel Interview (Finance, Sales, RevOps Peers, VP of GTM Engineering)

Curious who you'd be working with? Meet the Leader

Equal Opportunity:

Lumana considers applicants without regard to protected characteristics, in accordance with applicable law.

Interview Policy:

Please answer independently during interviews. Do not use real-time AI assistance, transcription, or answer prompts without prior authorization. Unauthorized use may disqualify you.

Recruitment Fraud:

Official hiring emails come from @lumana.ai. We never request payment or banking information during hiring.

Agencies:

We do not accept unsolicited agency resumes or pay fees without a signed agreement.