Revenue Operations Manager

The Nature Conservancy (All); Arlington (VA); Hybrid; USD 117,000 - 126,000; Full time

Benefits offered by this job

Health care benefits

Flexible spending accounts

401(k) plan with 8% employer match

Parental leave

accrued paid time off

Life insurance

Disability coverage

Employee assistance program

Job summary

The Nature Conservancy is seeking a Revenue Operations Manager for the Arlington office to lead the Cash Receipting and Pledge team. You will oversee coding of checks and ACHs, ensure timely, accurate revenue processing, and maintain compliance with GAAP/FASB.

This hybrid role requires strong management and analytical skills to support a high-volume operation. You will supervise staff, drive process improvements, and coordinate with Development Operations and Finance to ensure consistent coding

Qualifications

• Receivables management experience, including invoicing and receipting.
• Experience with GAAP/FASB standards and financial controls.
• Ability to analyze and monitor revenue streams and write procedures.

Responsibilities

• Manage coding of revenue deposits and ensure GAAP compliance.
• Oversee daily receipts and monthly clearing account analysis.
• Supervise onboarding, training, and performance evaluations.
• Monitor KPI and SLA metrics and drive process improvements.
• Collaborate with cross-functional teams for consistent coding.

Skills

Receivables management

GAAP knowledge

Data analysis

Leadership

Communication

Excel proficiency

Education

Bachelor's degree in finance, accounting or business administration

CPA or CIA license

Tools

Blackbaud CRM

Unit4 Agresso Business World

Microsoft Excel

Job description

What We Can Achieve Together:

The Revenue Operations Manager is part of the Cash Receipting and Pledge Team within the Revenue Compliance department. The role is responsible for managing the Revenue Operations team within Cash Receipting and Pledge Team that enters and codes transactions related to batches of checks and ACHs received at the Arlington office. The position also performs analysis and monitoring related to revenue compliance. The Revenue Operations Manager provides oversight and management to a team that is vital to the timely and accurate processing of gifts, and ensuring revenue compliance with internal and external financial, accounting, and administrative policies and procedures.

The Revenue Operations Manager is responsible for managing the revenue operations team, within the Cash Receipting and Pledge team. The team enters and codes transactions related to checks and ACHs received at the Arlington office and performs analysis and monitoring of key revenue streams within TNC. They have strong managerial skills to supervise a team of Revenue operations staff who process a high volume of activity. The Manager works cross-functionally to ensure consistency in coding with Development Operations and the Cash Receipting Manager to ensure batches are processed accurately, timely and adhere to compliance with GAAP/FASB standards. They also are part of the Cash Receipting and Pledge Team’s management group that sets strategy and tactics for the teams. They ensure review of all coding for the team and train accordingly. The Manager is responsible for reviewing and monitoring key revenue streams within TNC to ensure accuracy in recording donor intent. They work with other stakeholders to answer questions about coding and revenue compliance from customers within TNC. They create and keep current business procedures and maintain supporting documentation for later reference and audit. The Manager reports on the activities of their team for KPI and SLA purposes. The Revenue Operations Manager assists all levels of personnel in their specialty area, including but not limited to their direct team, other business units, and WO functions. They respond to complex employee/management questions and problems within the team and with stakeholders in the Conservancy and beyond based on advanced knowledge of gift coding.

This position is a hybrid position where the chosen candidate will be expected in office when necessary for meetings and to assist in general cash receipting needs.

RESPONSIBILITIES & SCOPE

• Manage all aspects of coding revenue deposited at the Arlington Office to ensure business processes and procedures facilitate compliance with GAAP/FASB standards.


• Ensure daily receipts are recorded timely and accurately.


• Perform monthly review and analysis of clearing accounts, including monitoring and resolving balances.


• Review receipts to ensure compliance with anti-money laundering procedures.


• Supervise a team which includes onboarding, training, and conducting ongoing performance evaluations.


• Perform backfill functions for the Cash Receipting Manager as needed.


• Monitor Key Performance Metrics and recommend and implement process changes to improve performance.


• Measure individual performance metrics to identify both areas of excellence and those that need attention.


• Reinforces consistency in the organization’s policies and procedures and provides support related to relevant field.


• Ensures programmatic commitments, TNC policies and procedures, financial standards and legal requirements are met and managed for compliance.


• Ensures the programmatic work is collaborative and well-integrated across organization.


• Decisions may bind organization financially and legally.


• Implements and manages new initiatives.


• Manages and implements multiple projects.


• Works within a budget, negotiating and contracting with vendors.


• Reports to leadership on activities.

We’re Looking for You:

Are you looking for work you can believe in? At TNC we strive to embody a philosophy of Work that You Can Believe in where you can feel like you are making a difference every day. We’re looking for someone with strong experience in leading a diverse, multi-disciplinary team. The ideal candidate should have exceptional communication and collaboration skills and experience in management of data and personnel. This is an exciting opportunity to contribute to the ongoing mission of conservation by directing and shaping the work of our team!

The ideal candidate will have all or some of the qualifications. If you don’t have all of them, tell us about your skills and experience:

• Multi-lingual skills and/or multi-cultural experience appreciated.


• Excellent analytical and quantitative skills.


• Receivables management experience, including Federal government invoicing and receipting.


• Experience with Blackbaud CRM.


• Experience with Unit 4 Agresso Business World.


• Experience in manipulating, analyzing, and interpreting data.


• Advanced expertise in Microsoft Excel.


• Excellent verbal and written communication skills.


• Strong organizational skills and attention to detail.


• Experience monitoring for and ensuring compliance with organizational policy, applicable law and regulation, and finance/accounting/management best practice.


• Experience evaluating the adequacy and effectiveness of management controls; interpreting guidelines and analyzing factual information to adapt or modify processes as needed.


• Ability to resolve complex issues independently within program area.


• Experience acting as a resource to others to solve problems.


• CPA or CIA license

What You’ll Bring:

• Bachelor’s degree in finance, Accounting or Business Administration and 5 years' related experience or equivalent combination.


• Experience with accounting principles, practices and regulations.


• Experience recruiting, supervising and developing staff.


• Experience with GAAP.


• Experience, coursework or other training with U.S. Federal Uniform Guidance, state and local regulations, multilateral and international regulations, and standard contract clauses, as applicable.

Salary Information:

The starting pay range for a candidate selected for this position is generally within the range of $116,960.00 – $125,730.00. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate’s location, qualifications, specific skills, and experience. Your geographic location will be confirmed during the recruitment.

Who We Are:

The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s many reasons to love life inside TNC. Want a better insight to TNC? TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.

One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant’s unique experience. To quote a popular saying at TNC, "you’ll join for the mission, and stay for the people."

What We Bring:

• health care benefits


• flexible spending accounts


• a 401(k) plan with an 8% employer match


• parental leave


• accrued paid time off


• life insurance


• disability coverage


• employee assistance program


• other life and work well-being benefits

We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

Our recruiting process includes a rolling interview process to ensure we engage applicants in a timely manner. This means we may review applications in the order in which they are received. Once a strong candidate pool is identified, the role will be unposted. The timeline may vary depending on the expressed interest in the role.

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization is a priority, and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

The successful applicant must meet the requirements of The Nature Conservancy's background screening process.

Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings!

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to [e-mail] with Request for Accommodation in the subject line.