Revenue Operations Lead – Salesforce & AI Tools Role

NationSwell; United States; Remote; USD 62.000 - 76.000; Teilzeit

Zusammenfassung

NationSwell is seeking a part-time Revenue Operations & Systems Lead to drive scalable systems, processes, and reporting for our membership business.

This hands-on builder role focuses on end-to-end operational infrastructure enabling leadership to make informed decisions and ensuring a high-quality member experience.

Qualifikationen

• 3–5+ years of experience in Revenue Operations, Customer Success Operations, or related role.
• Hands-on with Salesforce admin, Flows, dashboards, data management and reporting.
• Experience building operational dashboards and integrated reporting across systems.
• Experience with process improvement, automation (APIs, Zapier, Make) and AI tools such as Claude.

Aufgaben

• Serve as dedicated systems and operations lead for Member Success and reporting operations.
• Build and maintain member lifecycle tracking from onboarding to renewal and expansion.
• Own data flow, integrity, and account ownership hygiene across shared systems.
• Document and standardize Member Success processes and cross-functional handoffs.
• Build and maintain AI/automation solutions; gather user input; deploy and document.

Kenntnisse

Salesforce admin

Automation tools

Dashboard design

Churn analytics

Airtable

Excel

Google Sheets

APIs

Tools

Zapier

Make

Claude

HubSpot

Outreach

Cvent

Jobbeschreibung

This role sits at the intersection of Revenue Operations and Customer Success Operations — one of the fastest-growing specializations in SaaS and membership businesses. The skills built here (Salesforce admin, automation via Zapier/Make/Claude, dashboard design, churn analytics) are highly transferable and in strong demand across tech, nonprofit, and media sectors.

Compensation check:

At $45–$55/hr part-time, the annualized equivalent (20 hrs/week, 50 weeks) is roughly $45,000–$55,000. Full-time RevOps roles at this experience level (3–5+ years) typically command $80,000–$120,000 annually, so the hourly rate is competitive for part-time contract work but should not be compared directly to FTE packages which include benefits.

• Hands-on with Salesforce Flows, AI tools (Claude), and multi-system integration — skills that command premium rates in the job market.
• Exposure to mission-driven executive networks and social impact strategy adds a niche differentiator for nonprofit or ESG-adjacent career paths.
• The \"builder\" framing suggests real autonomy — you own systems end-to-end, which is excellent for portfolio building.

Green flags: Flexible hours, meaningful mission, skill diversification. Yellow flags: No benefits, part-time only, and no clear path to full-time conversion mentioned. Best suited for experienced operators who want to maintain work-life balance, build consulting credentials, or supplement other income while working in a values-aligned organization.

Our Vision:

NationSwell is a one-of-a-kind executive membership community and advisory firm for mission-driven leaders and their organizations. Our Institutional Membership (IM) is an invitation-only program for leading companies, philanthropies, and investment firms. It is designed to help leaders advance their work in social impact, sustainability, philanthropy, and purpose-driven culture. The NationSwell Studio works with leaders in the impact space to create transformative social impact strategies, provide in-depth research and insights, engage key audiences, and more.

The Opportunity:

NationSwell is seeking a part-time Revenue Operations & Systems Lead to drive the development and implementation of scalable systems, processes, and reporting that power our membership business.

The ideal candidate is highly analytical, technically proficient, detail-oriented, and comfortable translating business needs into practical systems solutions. This is a hands-on builder role, focused on end-to-end building and maintenance of the operational infrastructure that enables leadership to make informed decisions and teams to deliver a consistent, high-quality member experience.

Position Details:

This is a remote, part-time, hourly role that must be performed in the United States, at approximately 16–24 hours per week on a flexible schedule. Compensation is $45–$55 per hour, based on experience and skills. Applications will be accepted through November 30, 2026.

Core Responsibilities:

• Dedicated Member Success Support: Initially serve as the dedicated systems and operations lead for Member Success, streamlining administrative, project management, and reporting operations to enhance the team's capacity for member engagement, relationship management, and revenue-generating activities.
• Member Lifecycle & Experience Tracking: Build and maintain the systems and workflows that track the member journey from onboarding and activation through engagement, renewal, and expansion, including deliverables, engagement activities, event invitations and registrations, fulfillment of membership commitments, and other key milestones, so the team has one clear view of each member.
• Systems Integration & Cross-Functional Support: Own data flow and integrity across shared systems, including sync logic, field mapping, and account ownership hygiene, while working with Member Success, Events, Growth, Insights, Operations, and Studio to ensure every team works from a reliable source of truth.
• Process Development and Improvement: Own the documentation and standardization of Member Success processes, including account management workflows, cross-functional handoffs, member touchpoints, and recurring activities, while identifying administrative inefficiencies and implementing process improvements.
• AI, Automation, & Systems Implementation: Build, test, and maintain practical solutions to operational challenges, including AI and automation tools like Claude and Outreach AI. Gather input from users, then own the build, testing, iteration, deployment, and documentation — from problem identification through adoption — so tools stay reliable and widely used.
• Member Health & Engagement Reporting: Build member-health reports, dashboards, tracking tools, and triggers that consolidate connections, engagement, event attendance, participation, relationship information, touchpoints, and utilization to surface indicators of expansion opportunity, membership value, or renewal risk.
• Renewal & Retention Analytics: Track and analyze renewal rates, retention trends, churn, and expansion across membership tiers and customer segments, and prepare supporting analyses for membership planning, operational improvements, and leadership decision-making as needed.

Key Capabilities and Skills:

• 3–5+ years of experience in Revenue Operations, Customer Success Operations, Business Operations, Sales Operations, or a related role, with a track record of building and owning systems, ideally within a membership, community, or event-based organization.
• Hands-on experience with Salesforce, including admin-level configuration (including Flows), dashboards, data management, and reporting.
• Strong proficiency with Airtable, Excel, and/or Google Sheets, including building databases, tracking tools, analytical models, and reports.
• Demonstrated experience developing operational dashboards and integrated reporting across multiple systems (e.g., Cvent, HubSpot, Outreach) and translating data into actionable insights.
• Experience implementing process improvements, workflow automation (e.g., APIs, Zapier, Make, light scripting, and AI tools such as Claude), and system enhancements with a strong understanding of CRM data structures, data integrity, and cross-functional information management.
• Excellent analytical, communication, organizational, and problem-solving skills, with strong attention to detail and the ability to translate operational needs into practical technical solutions.
• Ability to independently manage multiple projects, prioritize deliverables, and work effectively in a part-time capacity.
• Familiarity with customer success metrics, including engagement, retention, renewal rates, churn, expansion, and customer health scoring.

This part-time role is not eligible for company-sponsored health or retirement benefits. Paid sick leave is provided as required by applicable state and local law.

NationSwell is committed to creating a diverse, equitable, and inclusive environment, and we are proud to be an equal opportunity employer. We are dedicated to building a workforce that celebrates diversity and equity and believe that inclusivity plays an important role in our decision-making process, both in staffing and in work product.

NationSwell does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Yes, the position is fully remote. However, it must be performed within the United States — candidates located outside the US are not eligible.

Is this role fully remote? Yes, the position is fully remote. However, it must be performed within the United States — candidates located outside the US are not eligible.

The role requires approximately 16–24 hours per week on a flexible schedule, so exact hours may vary based on project needs.

How many hours per week is this part-time role? The role requires approximately 16–24 hours per week on a flexible schedule, so exact hours may vary based on project needs.

Compensation is $45–$55 per hour based on experience. This part-time role is not eligible for company-sponsored health or retirement benefits, though paid sick leave is provided as required by law.

What is the pay rate and are there any benefits? Compensation is $45–$55 per hour based on experience. This part-time role is not eligible for company-sponsored health or retirement benefits, though paid sick leave is provided as required by law.

Key tools include Salesforce (admin-level, including Flows), Airtable, Excel or Google Sheets, and automation platforms such as Zapier, Make, or APIs. Familiarity with AI tools like Claude and platforms like HubSpot, Outreach, or Cvent is also valued.

What technical tools should I know to apply? Key tools include Salesforce (admin-level, including Flows), Airtable, Excel or Google Sheets, and automation platforms such as Zapier, Make, or APIs. Familiarity with AI tools like Claude and platforms like HubSpot, Outreach, or Cvent is also valued.

Applications will be accepted through November 30, 2026.

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