Revenue Operations Lead

Affirm; Chicago (IL); On-site; USD 115,000 - 165,000; Full time

Benefits offered by this job

Health insurance for you and dependets

Monthly tech stipend

Generous time off and holiday calendar

Employee stock purchase plan

Job summary

Affirm is a remote-first company hiring a Revenue Operations Lead to own the mid-funnel operating model, partnering with sales, ISV, partnerships, and marketplace teams. You will design territory strategy, governance, and process documentation to drive predictable pipelines and scalable growth.

The role emphasizes cross-functional collaboration, rigorous forecasting, and enabling teams with change management and tooling improvements across Salesforce and GTM systems.

Qualifications

• BA/BS or equivalent 4-year degree required.
• 4+ years of revenue or sales operations experience.
• Proficiency in Salesforce.
• Hands-on territory design experience.
• Experience documenting end-to-end sales processes.

Responsibilities

• Own mid-funnel sales lifecycle processes (Discovery → Close).
• Drive territory planning, segmentation, account-to-rep mapping, ownership transitions.
• Lead process clarity and governance for ISV, strategic partnerships, and marketplace motions.
• Manage cross-functional initiatives end to end across sales leadership, partnerships, legal, product, analytics, and revops.
• Support forecasting accuracy and pipeline health by improving mid-funnel data quality.
• Own documentation and change management for all mid-funnel, territory, and partnerships processes.
• Partner with business systems on Salesforce workflows, opportunity layouts, territory rules, and GTM tooling improvements.
• Partner with revenue enablement to train teams on process changes, territory updates, and tooling adoption.

Skills

Salesforce

Forecasting

Territory design

Process documentation

Cross-functional collaboration

Education

BA/BS or equivalent

Tools

Salesforce

Job description

At affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About The Revenue Team

The revenue team drives affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through affirm’s products.

About The Team

We’re looking for an experienced, strategic operator to join our revenue operations team as a lead. Revenue operations serves as the backbone of the revenue organization at affirm. We follow a data-driven approach that combines elements of strategy, systems, process, and analytics to align go-to-market motions across the organization. As a revenue operations lead, you will own the mid-funnel operating model — and serve as the primary revops partner to sales, isv, strategic partnerships, and marketplace teams. You’ll also take ownership of territory planning and governance, ensuring reps are working the right books with accurate segmentation and clean ownership transitions. You’ll drive process clarity, pipeline health, forecasting hygiene, and cross-functional governance that make the middle of the funnel predictable, well-documented, and scalable. The ideal candidate brings a blend of strategic thinking shaping definitions, operating rhythms, coverage models, and territory design — building process documentation, driving adoption, and resolving cross-functional friction with minimal oversight.

What You’ll Do

• Own mid-funnel sales lifecycle processes (Discovery → Close), including stage definitions, pipeline hygiene, forecasting inputs, and opportunity management standards
• Drive territory planning, segmentation, account-to-rep mapping, ownership transitions, and ongoing territory hygiene
• Lead process clarity and governance for isv, strategic partnerships, and marketplace motions, ensuring consistent execution and clean handoffs
• Manage cross-functional initiatives end to end across sales leadership, partnerships, legal, product, analytics, and revops
• Support forecasting accuracy and pipeline health by improving mid-funnel data quality and instrumentation
• Own documentation and change management for all mid-funnel, territory, and partnerships processes
• Partner with business systems on salesforce workflows, opportunity layouts, territory rules, and gtm tooling improvements
• Partner with revenue enablement to train teams on process changes, territory updates, and tooling adoption

What We Look For

• BA/BS or equivalent 4-year degree required
• 4+ years of revenue operations or sales operations experience with exposure to pipeline management, forecasting, and territory planning
• Proficiency in salesforce (experience as an administrator is a plus)
• Hands-on experience with territory design — segmentation logic, account scoring, ownership routing, and managing transitions at scale
• Experience designing and documenting end-to-end sales processes — stage definitions, slas, territory rules, and operating cadences

Pay Grade

- J

Equity Grade

- 5

Employees new to affirm typically come in at the start of the pay range.

Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (ca, wa, ny, nj, ct) per year: $130,000 - $180,000

USA base pay range (all other u.s. states) per year: $115,000 - $165,000

Remote-first with flexibility built in

Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits Designed For You

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (espp) lets you buy affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities.

For positions based in san francisco or los angeles: affirm considers qualified applicants with arrest and conviction records, as required by law.