Revenue Operations Director, Global Customer Success

HR Tech Job; South Chicago Heights (IL); On-site; USD 185,000 - 277,000; Full time

Job summary

Workday is seeking a Revenue Operations Director for the Customer Success & Solutions COE. You will serve as strategic operating partner, architecting cross-COE views, aligning geos, and driving efficiency at scale.

You will report to the Senior Director of Revenue Operations and partner with COE leaders to deliver a cohesive narrative backed by data, analytics, and stakeholder engagement. This is a senior, cross-functional leadership role emphasizing strategic execution and governance.

Qualifications

• 8+ years SaaS experience scaling strategy across customer-facing functions.
• Deep expertise spanning both presales and post-sales operational domains.
• Proven track record in consumption/usage models and planning methodology.
• Skilled at leading across matrixed structures, negotiating RoEs, and driving executive change management.
• Experience coordinating workload, coaching and developing teams to drive outcomes.

Responsibilities

• Unify operating rhythm with shared planning, business reviews and consolidated reporting across CS/VM/SC/EA.
• Own the cross-COE priority roadmap, ensuring pillars tackle mission-critical challenges efficiently.
• Co-author ownership, handoffs and escalation boundaries across COE and field functions.
• Coordinate analytics planning models and liaise with SVP, COE for planning delivery and rollup of pillars.
• Establish metrics and analytics assets with global reporting cadence for regional and global performance.
• Run select cross-COE projects from start to finish in support of SVP, COE priorities.
• Build a cohesive narrative across pillars using data and external/internal perspectives.

Skills

Strategic Execution

Cross-Functional Operations

Planning and Analysis

Stakeholder Leadership

Management

Job description

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Global Revenue Operations, AI & Function Operations drives operations for the functions that grow and protect Workday's revenue, including Customer Success, Solution Consulting, Value Management, Enterprise Architecture, and Office of the CFO account executives. Our mission is to help these functions and the business scale, give our 1,000+ workmates what they need to succeed, and remove friction so we serve customers better. We're also leading Workday's AI operations, accelerating customer adoption of our AI agents and building the operating model behind an AI-forward, consumption-based business.

About the Role

As Revenue Operations Director for the Customer Success & Solutions COE, you will serve as the strategic operating partner for the COE which supports Customer Success, Value Management, Solution Consulting, and Enterprise Architecture. You will architect the cross-COE "state of the business" view, align global practices with Geo field teams, and drive operational efficiency at scale.

This role serves as the operational right-hand to the SVP, Customer Success & Solutions COE. It reports directly to the Senior Director of Revenue Operations, AI & Function Operations.

High-Impact Responsibilities

• Unify Operating Rhythm: Establish shared planning, business reviews, and consolidated reporting across the representative COE pillars for CS, VM, and SC/EA.
• Strategic Rigor & Prioritization: Own the cross-COE priority roadmap, ensuring the COE pillars are tackling the most mission critical business challenges efficiently.
• Rules of Engagement: Co-author ownership, handoffs, and escalation boundaries across COE and field functions, ensuring frictionless support of our stakeholders.
• Planning Methodology & Advisory: Coordinate with analytics workmates to deliver globally utilized planning models, act as the liaison to the SVP, COE in the planning delivery and rollup of COE pillars.
• Global Performance Design & Reporting: ensure all functional pillars have established metrics, analytics assets, reporting cadence that accounts for both regional and global performance.
• Project Ownership: Run select projects, specifically those requiring cross-COE coordination, from start to finish in support of SVP, COE priorities.
• Strategic Narrative Support: partner closely with CoE leaders in building a cohesive narrative across all pillars, backed by data / analysis / external & internal perspectives - including meeting content, whitepapers, and board level presentations.

About You

Basic Qualifications:

• Strategic Execution: 8+ years SaaS experience scaling strategy (Design → Pilot → Scale) across customer-facing functions.

Other Qualifications:

• Cross-Functional Operations: Deep expertise spanning both presales and post-sales operational domains.
• Planning and Analysis: Proven track record in consumption/usage models and planning methodology.
• Stakeholder Leadership: Skilled at leading across matrixed structures (functional vs. Geo), negotiating RoEs, and driving executive change management.
• Management: Experience coordinating another person's workload: helping prioritize, coaching and developing, and driving successful outcomes.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.IL.Chicago

Primary Location Base Pay Range: $184,800 USD - $277,200 USD

Additional US Location(s) Base Pay Range: $167,200 USD - $297,000 USD

Additional Considerations:

If performed in Colorado, the pay range for this job is $176,000 - $264,000 USD based on min and max pay range for that role if performed in CO.

The application deadline for this role is the same as the posting end date stated as below:

12/14/2026

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

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If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.

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