Global Director, Digital Value Management

HR Tech Job; South Chicago Heights (IL); Hybrid; USD 209,000 - 313,000; Full time

Job summary

Workday in Chicago, IL, is seeking a Global Director of Digital Value Management to lead a cross-functional team responsible for AI-enabled value tooling and measurable outcomes across the customer journey.

You will partner with Solution Consulting, Customer Success, Sales, Revenue Operations and Business Technology to translate strategy into live tooling, drive self-service adoption, and maximize revenue impact worldwide.

Qualifications

• 6+ years of field experience in Value Management, Solution Consulting, or Customer Success at a large enterprise software or platform technology company.
• Experience leading and developing people leaders; global team experience preferred.
• Experience scaling a high-visibility strategy with credibility with an established team.
• Experience partnering with enterprise IT teams to deliver tooling in a corporate environment.

Responsibilities

• Foster an inclusive, global team culture with servant leadership and growth.
• Collaborate with cross-functional executives to bring digital solutions to business challenges.
• Build a shared digital vision across GTM and partner with leaders on digital experiences.
• Represent Digital Value Management in governance and executive forums.

Skills

Value Management

Solution Consulting

Customer Success

People Leadership

Global Team Experience

Executive Communication

Education

Bachelor's degree or equivalent

Job description

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Global Director, Digital Value Management leads the team that enables value and outcome realization to be delivered at scale — building and evolving an AI-enabled digital-first motion that continues to transform how customers engage with their outcomes across the customer journey.

While reporting to the Head of the Value Center of Excellence, this leader will own the digital tooling strategy and execution, data and benchmark strategy and execution, business technology partnership, and connection to the field GTM teams that rely on these digital experiences as a foundation and scale mechanism. This role serves as a central partner to Value Management leadership and cross-functional leaders across Solution Consulting, Customer Success, Sales, Revenue Operations, and Business Technology.

The Global Director operates at the cutting edge of Workday's revenue model, translating strategic revenue priorities into live tooling experiences, measurable self-service adoption, and revenue impact that scales across every revenue segment, channel, and stage of the customer journey, offering exposure to global revenue channels, segments, and teams.

About the Role

Collaboration & Cross-Functional Leadership

• Foster an inclusive, global team culture: lead with servant leadership, cultivating an environment that values diverse perspectives, demonstrates care for the members of your team, encourages open communication, and prioritizes team and individual growth.
• Make collaboration the core of the operating model: work closely with global Value Management directors and cross-functional executives, partnering to bring digital solutions to real business challenges with a focus on measured impact.
• Build a shared digital vision across GTM: partner with Solution Consulting, Customer Success, and other GTM leadership on digital experiences across the customer journey.
• Operate as a strategic advisor: represent Digital Value Management in cross-functional governance and executive forums and serve as a trusted voice on where digital investment should go next.

Digital Value & Outcome Strategy

• Own and evolve the digital value outcomes roadmap: take ownership of the team's live self-service business case, value-calculation, and customer benchmark/outcomes tooling, and set the strategy for what's next - including scaling self-service coverage across a growing share of deal volume. Make budget allocation decisions for the tooling strategy.
• Advance AI-assisted value tooling: bring fluency in both enterprise revenue tooling and frontier AI models/agents to guide the team's ongoing work in AI-assisted value asset generation.
• Partner with Business Technology teams: work closely with the enterprise IT/BT organization to build, integrate, and scale digital value tooling within a corporate technology environment.
• Use data to define value: reimagine how we leverage data as the core input to how value and outcomes are defined, benchmarked, and communicated to stakeholders.

GTM Fluency & Operating Model

• Speak GTM motion fluently: apply working knowledge of core and emerging GTM motions — FDE, Partners, PLG, Workday-driven new product sales — across new logo and customer base to shape how digital value and outcome experiences flex by motion, segment, and deal stage.
• Understand the field operating model: collaborate with field leaders to develop a sharp point of view on how digital fits within the broader field GTM operating model, and where it should own, support, or step back from human-delivered motions.

About You

Basic Qualifications

• 6+ years of field experience — either as a direct practitioner / manager or in a role partnering closely with field leaders — in Value Management, Solution Consulting, or Customer Success at a large enterprise software or platform technology company; experience in value and outcome engineering preferred.
• Experience leading and developing people leaders; experience within a global team is strongly preferred.
• Experience stepping into and scaling an existing, high-visibility strategy — building credibility with an established team quickly.
• Experience partnering with business technology / enterprise IT teams to deliver tooling within a corporate environment.

Preferred Qualifications

• Global Team Leadership: Track record of leading and growing teams that demonstrate inclusivity, high-trust, and high-performance across geographies.
• Digital & AI Fluency: practical understanding of enterprise functional revenue tooling and frontier AI models/agents, with informed judgment about where each fits, and doesn't fit, in the customer journey and GTM service offering.
• GTM Acumen: strong understanding of field GTM operating models and motions, and how to use data to define value and outcomes.
• Technology Decision Ownership: experience making technology buying and building decisions, with a proven track record of driving long-term adoption and ownership success.
• Cross-Functional Leadership: demonstrated ability to build shared vision and drive aligned execution with peer leaders.
• Executive Presence: ability to connect with senior stakeholders and advise on cross-functional digital and field trade-offs - well verse in GTM KPIs and executive-level measures of success.
• Scaling Mindset: Demonstrated ability owning an active, high-visibility roadmap and evolving it - balancing continuity for the existing plan with a clear point of view on where we are heading – creating space for the team to innovate and grow in this exciting landscape.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.IL.Chicago

Primary Location Base Pay Range: $208,900 USD - $313,300 USD

Additional US Location(s) Base Pay Range: $208,900 USD - $313,300 USD

Additional Considerations:

If performed in Colorado, the pay range for this job is $208,900 USD - $313,300 USD based on min and max pay range for that role if performed in CO.

The application deadline for this role is the same as the posting end date stated as below: 09/28/2026

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.

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