Revenue Operations Analyst - Customer Experience & Partner Operations

Sprinto; United States; Remote; USD 80,000 - 125,000; Full time

Benefits offered by this job

Remote work

Co-working allowance

Learning stipend

Unlimited leave

Health & life insurance

Home office setup stipend

Job summary

Sprinto is hiring for a Revenue Operations professional to optimize CX and Partnership operations from a fully remote setting. You’ll own HubSpot-driven process instrumentation, build dashboards, and define metrics that drive renewals, retention, upsells, and overall GTM reporting.

You will collaborate with cross-functional teams, maintain data hygiene, and continuously learn new AI tools to streamline workflows.

Qualifications

• 1–3 years of Revenue Operations experience in SaaS.
• Hands-on HubSpot experience including workflows, properties, reports.
• Strong SaaS metrics knowledge: ARR, MRR, Churn, NDR.
• Experience maintaining data hygiene and catching process deviations.
• Ability to learn new AI tools and processes.
• Strong attention to detail and cross-functional collaboration.

Responsibilities

• Own the Customer Success Operations including CX process instrumentation and CRM hygiene on HubSpot.
• Documentation of CX processes, workflows and process adherence.
• Own metrics definition and periodic reporting: renewal, retention, upsells, GDR, NDR, logo retention.
• Own the Partnership Operations including Partnership process instrumentation and CRM hygiene on HubSpot.
• Documentation of Partnership processes, workflows and process adherence.
• Build and maintain partner pipeline and program reporting.
• Support recurring GTM operations requests across CS and Partnerships including variable pay calculations and ad hoc data requests.

Skills

Revenue Operations

HubSpot

SaaS metrics

Data hygiene

AI tools

Stakeholder collaboration

Tools

HubSpot CRM

Job description

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised$31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

Build the operating backbone for Customer Experience and Partnerships by ensuring our processes, systems, and data work together seamlessly. You’ll own the instrumentation of key workflows in HubSpot, establish reliable metrics and reporting, maintain operational hygiene, and turn GTM data into clear insights for the teams making decisions. The goal is simple: make CS and Partnerships easier to operate, easier to measure, and easier to scale.

Where you'll leave your mark?

• Own the Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot
• Documentation of CX processes, workflows and process adherence
• Owning of key metrics definition and periodic (Weekly, monthly, quarterly) reporting including renewal, retention, upsells, GDR, NDR, Logo retention
• Own the Partnership Operations including Partnership process instrumentation and CRM hygiene on Hubspot
• Documentation of Partnership processes, workflows and process adherence
• Build and maintain partner pipeline and program reporting
• Support recurring GTM operations requests across both CS and Partnerships including variable pay calculations, adhoc data requests

The kind of builder we're looking for -

• 1 to 3 years of experience in Revenue Operations preferably in Customer Success and/or Partnership Operations
• Hands-on experience with Hubspot including building workflows, properties, reports and dashboards
• Working fluency in SaaS metrics - ARR, MRR, GDR, NDR, Churn, Partner sourced and Partner influenced ARR
• Demonstrated experience in maintaining data hygiene and catching errors / process deviances
• Ability to learn new AI tools, technologies and processes
• Strong attention to detail and ability to collaborate effectively with various stakeholders

How we care for our Sprinters?

• Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
• Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
• We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
• We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
• Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
• Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.