Revenue Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Hyatt Hotels Corporation in Oceanside, CA is seeking a Reservations and Revenue Management professional to optimize room inventory, forecast occupancy, and drive revenue growth. You will review daily reservations, coordinate with Sales, and mentor the Reservations Team.

The role requires hospitality education, at least 2 years’ revenue and reservations experience, strong English, and excellent interpersonal and multitasking skills.

Qualifications

• Certificate or higher education in Hospitality/Tourism Management or related field.
• Minimum 2 years of revenue and reservations experience.
• Strong English language skills.
• Experience in hotel operations is a plus.
• Excellent interpersonal and multitasking abilities.

Responsibilities

• Review reservations booked daily and occupancy reports.
• Forecast occupancy and train Reservations Team.
• Coordinate with Sales on occupancy and rate analysis.
• Implement revenue management policies and distribution yield practices.
• Develop pricing strategies and promotions to increase ARR.

Skills

Customer service

Multitasking

Revenue management

Reservation system

Education

Hospitality management certificate

Tools

Channel Manager

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business! We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records!

What we offer:

• Fun and exciting work environment
• Intensive training in area of specialization with customized personal learning plan
• Coaching and mentoring
• Exposure to various multitasking tasks
• Opportunity to participate in various leadership programs
• Participation in Hyatt’s programs and initiatives

This position reports directly to the Director of Sales

Qualifications

Key Qualifications:

Education: Certificate or Higher Education Levels in Hospitality and Tourism Management or any major related field, Minimum 2 years work experience in revenue and reservation.

Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required

Experience: Relevant work experience in hotel operations is an advantage

Strong interpersonal communication skills

Ability to do multi-tasking

Desire to drive revenue and committed to the growth of the hotel

Pleasant personality

Working closely with Corporate Revenue Team

Review reservations booked daily, arrival report and other relevant reports

Responsible for preparation of occupancy forecast, training of Reservations Team, and implementation of policies and procedures

Liaise with Sales Department in regards to occupancy, rates’ analysis, etc.

Follows up tentative bookings and update reservations’ status

Review no-shows and cancelled reservations and processes charges according to Hotel’s policies

Bring to the attention of the Front Office Team when the Hotel’s availability status is changed, and to prepare for necessary actions

Implement revenue management operations, procedures and best practices, that include competitors’ analysis, environmental scanning, market modelling, distribution yield management, business mix yield management, length of stay yield management, inventory availability by channel, pricing control, new pricing concepts

Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.)

Prepare outline for and support the annual revenue budget process

Identify new revenue opportunities

Liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.

Optimize and expand distribution partnerships

Challenge and influence the Hotel to improve service level and operational standards

Creation of rate codes, rate plans, market segmentations, mapping of rates from Brand.com to OTAs via Channel Manager, working closely with Corporate Revenue Team in developing pricing strategies, including building rates for rooms and packages, and determining discounts and specialty rates, forecasting pricing and revenue based on demand and market trends (at least 3-months out), evaluating trends in the economy and hospitality industry, creating promotional plans to increase revenue and average room rate (ARR), understanding the inventory management process, generating revenue reports with the assistance of the available tools and rate management system

Requirements:

• Understanding the business
• Planning for business
• Leading people / Leadership
• Adaptability
• Drive for results

A career with Hyatt opens a world of opportunities. We have continually been named as one of the World’s Best Multinational Workplaces.

Candidates who are shortlisted will be contacted for the next phase of the recruitment process

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

The Seabird Ocean Resort and Spa | Oceanside , CA , US

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