Revenue-Driven Reservations Manager

Highgate Hotels L.P.; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Highgate Hotels seeks a Reservations Manager in New York City to maximize room revenue by managing inventory and supervising the Reservations Department. You will monitor selling status, participate in strategy meetings, and ensure accurate reporting and billing procedures.

The ideal candidate has a 4-year degree or equivalent hospitality experience, proficiency in Windows/Excel, and strong communication and leadership skills for staff training and guest service excellence.

Qualifications

• Bachelor's level education or hospitality-equivalent experience.
• Experience in hotel reservations or related field preferred.
• Must be proficient with Windows and company-approved spreadsheets.

Responsibilities

• Maximize room revenue and occupancy by reviewing status daily.
• Attend Revenue Strategy meetings and follow SOPs.
• Maintain rate integrity and ensure timely processing of travel agent checks.
• Be knowledgeable about PMS, GDS, and OPERA Cloud functions.

Skills

Windows proficiency

Strong communication

Multitasking

Organizational skills

Team leadership

Education

4-year college degree

2-year college degree +1 year experience

2-3 years hotel/related experience

Tools

Windows OS

Excel

GDS FTCRS

OPERA Cloud

Job description

Highgate Hotels seeks a Reservations Manager in New York City to maximize room revenue by managing inventory and supervising the Reservations Department. You will monitor selling status, participate in strategy meetings, and ensure accurate reporting and billing procedures.

The ideal candidate has a 4-year degree or equivalent hospitality experience, proficiency in Windows/Excel, and strong communication and leadership skills for staff training and guest service excellence.