Revenue Cycle Trainer and Auditor (5032)

SIU Medicine; Springfield (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

SIU Medicine seeks a Revenue Cycle Trainer/Auditor to design and deliver in-person and virtual trainings across departments. You will develop materials, assess learning needs, and mentor staff on SIU HealthCare systems including Epic, Athena IDX, TouchWorks, and Excel-based tools.

This on-site role emphasizes standard workflows and service excellence. Responsibilities include conducting trainings, evaluating outcomes, and supporting process improvement while collaborating with Revenue Cycle

Qualifications

• Two years of revenue cycle or customer service experience required.
• Two years of experience training staff on processes, procedures, protocols, and daily operational tasks.
• Experience with front desk, eligibility verification, referrals, and denials management is preferred.

Responsibilities

• Conduct in-person and virtual trainings on SIU HealthCare systems and departmental processes.
• Develop, maintain, and distribute training materials and references.
• Provide on-site guidance and support to end users and monitor learning transfer.
• Evaluate training effectiveness and collaborates with leaders to drive process improvements.

Skills

Revenue cycle experience

Staff training experience

Customer service operations

Education

High school diploma or equivalent

Tools

Epic

Athena IDX

TouchWorks

Excel

Smartsheets

Word

PowerPoint

Job description

The Revenue Cycle Trainer/Auditor performs training and development activities for newly hired and seasoned colleagues in various departments within SIU. These activities can include, but are not limited to, administering, evaluating, developing, and implementing in‑person and virtual classes, workshops, or programs, as well as training documents and other physical or electronic resources. Subject matter to be trained can include, but is not limited to, processes, workflows, ERM system, insurance websites, and department specific protocol. The incumbent in this position will utilize a high level of in‑depth applications knowledge to provide training for each department's needs.

*This position is ON SITE only*

Examples of Duties

Training and Feedback 95%

• Conduct classroom, virtual and/or one‑on‑one based trainings on the use of SIU HealthCare's systems and departmental processes and procedures.
• Demonstrate knowledge and experience with SIU‑HC supported applications, including but not limited to: Athena IDX (CB), TouchWorks, Epic, reporting and tracking tools (for example Microsoft Excel or Smartsheets), Microsoft office applications such as Word and PowerPoint for training materials.
• Provide on‑site guidance and assistance to end users as necessary.
• Ensures consistent implementation and adherence to standardized Revenue Cycle policies, procedures, workflows, and operational expectations.
• Develops, implements, and maintains standardized operational procedures, reference materials, and workflows.
• Evaluates existing processes and identifies opportunities to improve efficiency, reduce unnecessary work, eliminate duplication, and enhance patient and staff experiences.
• Work directly with all SIU HealthCare Revenue Cycle staff to provide mentoring, education and training on protocols within the patient care and Revenue Cycle setting.
• Perform needs assessments and monitor compliance to ensure transfer of learning.
• Participates in committees, leadership meetings, workgroups, and special projects as assigned.
• Participates in recruitment, interviewing, selection, hiring, orientation, and retention of assigned personnel.
• As needed act as a back up to Revenue cycle teams, including but not limited to: insurance follow‑up, customer service, pre‑arrival, and Revenue Cycle staff onsite in each department/clinic space.
• Promotes a positive, respectful, accountable, and collaborative work environment.
• Demonstrates leadership by example, including professionalism, responsiveness, adaptability, effective communication, and support of organizational decisions.
• Supports organizational change initiatives and ensures employees understand and implement approved operational changes.
• Attend supplemental trainings and classes to further grow the knowledge and skills needed for the position.
• Escalates significant operational, personnel, or patient service concerns through appropriate leadership channels.

Additional duties and responsibilities as assigned 5%

Qualifications

Minimum Qualifications

1. High school graduate or equivalent
2. Two (2) years of progressively responsible experience in revenue cycle and/or customer service operations, including experience in one or more of the following areas:
   1. Front desk and patient access operations; eligibility verification, referrals, and prior authorizations; coding, billing, payment posting, and denial management; customer service or collections; or
   2. Identifying operational issues and developing practical solutions to improve workflows, processes, or service delivery; or
   3. Provide guidance, education, and problem resolution in a professional manner;
3. Two (2) years of work experience training staff on processes, procedures, protocols, and daily operational tasks.

NOTE: Experience in 2 - 3 above can run concurrently

NOTE: Any one or any combination totaling one (1) year (12 months) from the following categories can be substituted for 1 year of experience above:

1. 30 Semester hours of college coursework which includes business, healthcare administration, education, management, information systems, finance, or a closely related discipline Information Technology (IT), IT Management, Programming, IT systems, Management, Finance, Business or a closely related discipline.
2. Work experience in IT‑related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field including progressively more responsible work experience in a training, quality analyst, or leadership capacity.

Supplemental Information

If you require assistance, please contact the Office of Human Resources at [e-mail] or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affrimative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.