Revenue Cycle Trainer

Banner Health; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Banner Health seeks a Billing Customer Service trainer and quality auditor to support revenue cycle processes, training, and audits across patient, client, and third-party billing. The role ensures adherence to policies, SOPs, regulatory standards, and payor requirements while contributing to KPI achievement.

The position emphasizes developing training materials, coaching staff, and delivering instruction through various formats to improve accuracy, efficiency, and customer service within the

Qualifications

• Strong verbal and written communication.
• Experience with healthcare billing processes and revenue cycle workflows.
• Ability to analyze data and generate insights for process improvements.

Responsibilities

• Review processes for compliance with policies, SOPs, payor requirements.
• Perform quality audits and track performance with reports and action plans.
• Design and deliver structured training programs for staff and new hires.
• Collaborate with leaders to identify root causes and implement workflow improvements.
• Handle administrative tasks supporting department functions and reporting.

Skills

Communication skills

Billing knowledge

Data analysis

Excel

Training delivery

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Primary City/State: Phoenix, Arizona Department Name: Billing Customer Service Work Shift: Day Job Category: Revenue Cycle

POSITION SUMMARY

This position is responsible for performing revenue cycle, training and auditing functions for all patient, client, and third-party billing and operations while supporting the department key performance indicators and the company’s mission and goals. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

CORE FUNCTIONS

1. Reviews processes to ensure adherence to departmental policies, SOPs, regulatory, and payor requirements. Responsible for creation of departmental SOPs, based on training and audit findings, as well as annual and ad hoc review.
2. Performs quality audits, maintains audit completion standards, tracks and analyzes quality and production performance. Prepares and distributes performance reports and documents findings. Develops action plans, coaching recommendations, and re-education strategies to improve accuracy and efficiency.
3. Designs, maintains, and implements structured, compliant and competency-based training programs. Updates training materials (i.e. job aids) and SOPs as needed based on system changes and audit and performance trends. Delivers training through classroom, virtual, and alternative formats for new hires and existing staff. Demonstrates the ability to effectively teach with different learning, communication and work styles.
4. Partners with leaders and cross-departmental teams to identify root causes of errors, recommend workflow improvements, and implement efficiencies that reduce rework and increase accuracy. Serves as a subject matter expert and resource for revenue cycle workflows, payer requirements, regulatory standards, billing practices, and system functionality.
5. Completes and oversees administrative and operational tasks that support department functions, including but not limited to; escalations, documentation, account review and reconciliation, reporting, ad hoc projects and other assigned tasks.
6. Demonstrates a high level of critical thinking, innovation, and the ability to adapt to and lead change. Provides exceptional internal and external customer service by taking ownership of issues, resolving concerns promptly and communicating clearly and concisely. Maintains professional and supportive relationships across the organization.

NOTE: The core functions are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by leadership.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to clearly and efficiently communicate complex issues using strong verbal and written aptitude.
• Working knowledge of billing, insurance, computer systems, and medical billing processes.
• Excellent mathematical and probability skills.
• Ability to prioritize and complete multiple tasks.
• Ability to work independently and accurately with high volumes of data and minimal supervision.
• Exceptional ability to delegate work and provide constructive feedback and guidance to employees.
• Intermediate working knowledge of Microsoft Office Suite with an emphasis on excel.
• Excellent communication, comprehension, and organizational skills.
• Exceptional ability to provide constructive feedback and guidance to employees.
• Ability to train multiple employees with different skill levels and knowledge.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Three (3) years experience in a healthcare revenue cycle setting or trainer role.
• Internal employees must have obtained and continue to maintain the Quest ICD10 certification and external candidates must obtain within 6 months of start date and maintain.

PREFERRED QUALIFICATIONS

• Additional related education and/or experience.

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Make Great Friends and a Difference in Your Communities. You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout "teamwork and camaraderie," there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be.

You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

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