Revenue Cycle Support Associate - Tampa

Jobvite, Inc.; Tampa, Northern (FL, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Coast Dental in Tampa, FL is seeking a Revenue Cycle Support Associate to serve as the primary liaison for offices and leadership, driving billing to collections improvements. You will collaborate with dental centers to streamline workflows and ensure timely payments, while guiding colleagues with data-driven insights.

The role requires strong communication, organizational skills, and the ability to work independently, with a focus on cross-functional coordination across departments.

Qualifications

• Minimum of 1 year’s medical/dental registration and/or collections experience preferred.
• Minimum of 1 year of leadership experience preferred.
• Knowledge of patient accounting, billing, and insurance policies.
• Must be accurate, organized and detail-oriented with strong analytical and problem-solving skills.
• Strong verbal and written communication skills required.
• Requires strong computer knowledge, emphasis on MS Office suite.
• Knowledge/experience with dental insurance verification applications, billing applications, etc.
• Ability to work independently with little supervision.

Responsibilities

• Resolve third party AR balances and insurance claims; process denials timely.
• Assist AR team to meet collection goals and daily metrics.
• Prepare reports on billing and collection trends.
• Conduct company-wide training as required.
• Open tasks for dental centers with precise payment info.
• Read and analyze explanation of benefits and adjust per Coast Dental criteria.
• Monitor daily adjustments posted by offices.
• Review ICODES for daily billing accuracy.

Skills

Communication skills

Leadership experience

Attention to detail

Analytical skills

MS Office

Tools

Dental billing software

Job description

Overview

The Revenue Cycle Support Associate will be the direct line of communication for the assigned offices, District Manager’s, and Senior Vice President to the Support Office. Coordinating functions related to billing, collecting patient accounts, and other Support related issues per office. The selected individual will develop and implement relationships with their assigned territory. The Revenue Cycle Support Associate will also work with assigned representatives to manage workflow, track progress and improve processes. The role will be responsible for providing guidance to improve overall performance, with an emphasis on the billing to collections process. This is a highly visible role and requires strong communication, follow-through, and the ability to prioritize, plan, and work cross-functionally with other departments.

Essential Duties and Responsibilities

• Ensure team is working effectively in resolving third party AR balances, insurance claims and claim notes, processing denials timely, etc.
• Assist the AR team to achieve established collection goals, daily metric expectations, and quality objectives for the organization.
• Prepare reports as required to reflect billing and collecting trends, AR review, etc.
• Conduct training throughout the company as required.
• Open tasks to dental center(s), providing the specific information and instructions needed to obtain claim payment.
• Read and analyze explanation of benefits and make proper adjustments according to Coast Dental claims processing criteria.
• Monitor adjustments posted each day by the offices
• Review ICODES and ensure accuracy and billing daily
• Additional duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications (Experience, Education, Licensure, Certification)

• Minimum of 1 year’s medical/dental registration and/or collections experience preferred.
• Minimum of 1 years of leadership role is preferred.
• Knowledge of patient accounting, billing, and insurance policies.
• Must be accurate, organized and detail-oriented with strong analytical and problem-solving skills.
• Strong verbal and written communication skills are required.
• Requires strong computer knowledge, emphasis on MS Office suite.
• Knowledge/experience with Dental Insurance verification applications, billing applications, etc.… .
• Ability to work independently with little supervision.

Working Conditions

Revenue Cycle Support Associate will work in areas that are highly visible and designed and furnished to make a good impression. Most workstations are clean, well-lit, and relatively quiet. Work is primarily sedentary in nature.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.