Revenue Cycle Specialist (Payment Posted)

ECL Kontor; United States; Remote; Full time

Job summary

An innovative firm is seeking a detail-oriented Revenue Cycle Specialist to join their remote team. This role is pivotal in ensuring financial accuracy through meticulous payment posting and reconciliation processes. You will play a key role in mentoring team members, implementing improvements, and monitoring performance metrics to enhance the efficiency of revenue cycle operations. With a commitment to mental health, this organization offers a supportive environment where your contributions can lead to meaningful change. If you are tech-savvy, adaptable, and passionate about making an impact, this opportunity is perfect for you.

Benefits

Health, Dental, Vision benefits

401(k) match

No-cost therapy visits

Competitive paid time off

Parental leave up to 18 weeks

Qualifications

• 2+ years of experience in healthcare, preferably in behavioral health.
• Proficient in payment posting with a strong focus on accuracy.

Responsibilities

• Ensure accurate payment posting and monthly reconciliations.
• Monitor KPIs and manage refunds to improve cash flow.

Skills

Attention to Detail

Communication Skills

Problem Solving

Multitasking

Tech-Savvy

Education

High School Diploma or GED

Tools

Electronic Remittance Advice (ERA)

Job description

Revenue Cycle Specialist (Payment Posted)

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people. Our clients include brands you know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

Reporting to the Revenue Cycle Lead, the Payment Posting - Revenue Cycle Specialist will assist with accurate payment posting, ensuring financial accuracy and reducing discrepancies. Responsibilities include mentoring team members, implementing process improvements, and managing refunds and adjustments. You will also monitor key performance indicators (KPIs) and work to minimize manual adjustments, contributing to overall efficiency and improved cash flow management within the revenue cycle operations. This is a full-time position that is fully remote.

What you’ll be doing:

• Accurate Payment Posting: Ensure all payments are posted with high accuracy, maintaining financial integrity and minimizing discrepancies.
• Monthly Payment Volume Management: Consistently post a high volume of payments each month, ensuring that productivity targets are met or exceeded.
• Reconciliation Consistency: Perform monthly reconciliations of all posted payments to ensure they are accurate and fully accounted for, reducing the risk of financial discrepancies.
• Proactive Refund and Adjustment Management: Efficiently identify and process refunds and adjustments to prevent aged credit balance invoices, ensuring timely financial corrections.
• KPI Monitoring and Reporting: Regularly track and report on the achievement of KPIs, identifying areas for improvement and implementing solutions to meet performance targets.
• Team Collaboration: Work collaboratively with your peers, sharing knowledge and best practices to contribute to the overall success of the team.

What success looks like in this role:

• Attention to Detail: Demonstrate a high level of accuracy in payment posting to ensure financial integrity and reduce errors.
• Error Rate Reduction: Actively work to reduce the error rate in payment postings by adhering to best practices and implementing quality checks.
• Manual Adjustment Minimization: Strive to minimize the need for manual payment adjustments by improving the accuracy of initial postings and using available tools effectively.
• Electronic Remittance Advice (ERA) Utilization: Increase the use of ERA in payment posting processes to streamline operations and improve overall efficiency.
• Proactive Problem Solving: Take initiative in identifying issues within the payment posting process and develop innovative solutions to improve accuracy and efficiency.
• Commitment to Training and Development: Actively engage in continuous learning opportunities, such as Recharge Hours, Electives, and LinkedIn Learning, to enhance your skills and stay updated on best practices in revenue cycle management.
• Adaptability and Initiative: Be adaptable to changes in processes and KPIs, and take initiative to meet evolving departmental goals.
• Accountability: Consistently meet or exceed the updated KPIs, demonstrating a strong commitment to achieving the department’s performance targets.
• Effective Communication: Maintain clear and open communication with team members and other departments to ensure smooth operations and timely issue resolution.
• Focus on Continuous Improvement: Actively participate in and contribute to process improvement initiatives that enhance overall department efficiency and accuracy.

What We Expect From You

• High school diploma or GED required.
• At least two (2) years of experience in the healthcare field in a similar position.
• Familiarity and experience working in the behavioral health field.
• Comfortable in amorphous environments with constantly evolving job responsibilities.
• Tech-savvy with a strong ability to adapt to new technologies and platforms efficiently.
• Excellent written and verbal communication skills.
• Ability to multitask and manage context switching effectively.

The target base salary range for this position is $32.05 - $39.62, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.

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